John Carroll University Emergency
Text Messaging System
FREQUENTLY ASKED QUESTIONS
General FAQs
What is the John Carroll University (JCU) Emergency Text
Messaging System?
JCU Emergency Text Messaging System is an emergency notification
system that allows JCU to quickly communicate safety-related emergency
information via text message or email.
What is e2Campus?
The JCU Emergency Text Messaging System is powered by the e2Campus
notification system. e2Campus is a web-based system which
allows designated university officials to send time-sensitive
communications to subscribers via text message or email. It
also allows subscribers to manage their own accounts, deactivate
service, update phone numbers and email addresses.
Will I receive unsolicited messages (“SPAM”)
on my mobile phone or email account?
No. You will only receive messages that
you signed up to receive.
Will this cost me anything?
Maybe. Depending upon your wireless service provider
and your wireless plan, you may be charged a fee for receiving
SMS text messages. If you have an unlimited text messaging
plan, there shouldn’t be any additional charge.
Why do I have a separate login for my JCU Emergency Text
Messaging System account?
By creating a separate account on the e2Campus system, JCU
University does not have to share a list of usernames or passwords
with anyone else. You can, however, use your JCU username as
your account name, as this will assist you in remembering your
account name. You
should NOT use your JCU password as your password to this
system, as the password is sent off-campus.
Can I change my account preferences?
Yes, by logging in to your account, you can change the way
that you receive messages (text message, email or both),
the phone numbers and email addresses where messages are
delivered.
How do I opt-out from receiving JCU Emergency Text Messaging
System messages?
To opt-out, log in to your account and select the services you
wish to change. You can elect to receive text messages,
email or both. You can also select to stop receiving notifications
by changing your status to “Inactive.”
Can I receive JCU Emergency Text Messaging System notifications
somewhere else besides a cell pone or email?
e2Campus also offers an RSS feed for JCU Emergency Text Messaging
System notifications which you can add to your news/RSS reader.
What should I do if I forget my account name or password?
If you forget your password, you can use the “Forgot
your password?” link on the e2Campus login page to have
a new password sent to your cell phone. If you no longer
have the cell phone number recorded in e2Campus or if you forget
your account name, please contact the Information Services
Help Desk for assistance at extension 3005.
How do I sign up for the JCU Emergency Text Messaging
System?
Students, faculty and staff can sign up through the JCU Emergency
Text Messaging System website hosted on the JCU Campus Safety
webserver. Follow the registration
page link to the registration
page and follow the setup process. Once you
are finished, the system will send you a message to ensure
you correctly entered your information.
Does the service work on multiple cell phone networks?
Yes. You can see a list of wireless carriers that are supported here.
Do I need to install software on my phone?
No. The service uses industry standard SMS text messaging
to send nessages to your phone. Your mobile phone plan
will need to accept text messages to work properly.
Who do I call for support or assistance?
The Information Services Help Desk is available via phone:
216-397-3005 or email: helpdesk@jcu.edu.
