Expectations of the W.O. System and of the Facilities Department
While work orders (W.O.'s) can be sent any time of day, every day of the week, the Facilities Department receives and processes W.O.'s during regular business hours, M-F. (The same is true of other responding departments.) With the quantity of W.O.'s received it is necessary for the Facilities staff to prioritize the requested work and balance those with other daily and preventative maintenance operations. EMERGENCY repairs are always dealt with in the highest priority. Other repairs will follow. You should expect that non-emergency W.O.'s will be addressed within 1-3 days.
Call if you need immediate assistance at (216) 397-4314.