Goals of the Instructional Media Services Department

1. To deliver media technology and services on request that meet the on-campus instructional needs of the John Carroll community.

2. To provide consultative support to faculty using the "high-tech" classrooms through response to trouble calls when they occur.

3. To retain and loan out a stock of instructional media for professional use by faculty and administrators off-campus when needed.

4. To maintain and support all connectivity for links required for video conferencing, distance learning and satellite transmissions and reception.

5. To seek to achieve a high level of consumer satisfaction among the user base for these services: instructors, administrators, and staff.

6. To provide a robust, reliable, and unobtrusive Instructional Media Services delivery infrastructure.

7. To work with Information Services in the support and development of instructional technology to enable academic innovation in teaching and learning.

8. To give support and leadership while working with the Faculty Technology Innovation Center in planning and supporting the effective use of instructional technology in the Classrooms.

9. To facilitate communication and collaboration among instructional technology professionals and users of instructional technology at John Carroll University.

10. To attract, develop, and retain quality instructional media technology professionals.

Duane Dukes, Ph.D., Director