FSA E-mail Accounts

To access your e-mail, go to:  http://webmail.jcu.edu

Exchange Users Click Here	Calendar Sharing	Configure iPhone/iPod Touch	Report Phishing/SPAM
Configure Outlook	Configure Webmail	Retrieve Deleted Messages/Folders	Mirapoint User Guide

 

 

 

JCU Mirapoint E-mail Account Features

• 100 MB of space
• easily customizable interface
• ability to set automatic replies
• capability to access other POP accounts such at hotmail, msn, yahoo, etc. all in one program
• maintain contacts, distribution lists and access to the JCU LDAP directory

JCU E-mail system webmail address: webmail.jcu.edu or mirapoint.jcu.edu

• The webmail access to our e-mail is available through any browser window. Internet Explorer is JCU's preferred web browser.
• Use mirapoint.jcu.edu as the incoming and outgoing server name in full clients such as Outlook or Netscape

Your e-mail address is username@jcu.edu, NOT username@mirapoint.jcu.edu.

To establish an e-mail account your department head must submit an ACCOUNT REQUEST FORM to the Information Technology Services Department  (FAX: 216-397-1734).

Resetting Passwords:  Your identity must be verifiable to have your e-mail reset.  You may be required to bring a photo ID to Information Technology Services Rodman 4th Floor Helpdesk.

Forwarding to another E-Mail Account: 

1. Select "Options" from the left navigation border
2. Click "Forwarding" from the top navigation border
3. Input desired email address in the "Forward to" box
4. Click "Start"

Junk Mail Control:  JCU has a two-step spam filter system.  The first step discards most junk mail before it ever reaches your mailbox.  The second step works with two lists of addresses maintained specifically for your e-mail account.  These lists are called the White List and Black List.  E-mail messages sent to addresses contained on your White List are delivered to your mailbox whereas messages sent to addresses contained in your Black List are automatically deleted and never delivered to your mailbox. If a message is received from an address that is not on your White List or Black List the mail server uses a set of parameters to decide if the message is suspected to be Junk Mail. If a message is suspected to be Junk Mail it is placed into your Junk Mail folder, otherwise it has passed all the tests and is placed in your Mailbox.   For instructions on how to control your Junk Mail, click here.

Receiving E-Mail Attachments

There are many viruses still circulating via e-mail. Most e-mail viruses are propagated when the e-mail recipient opens an e-mail attachment that is intended to infect the recipient’s system. It is for this reason that our mail server removes e-mail attachments that are capable of spreading viruses. These are attachments with extensions of .scr, .exe, .bat, .pif, .cmd, .zip, .com, .hta, .reg, .vb*, .msi, .msp, .lnk, .js*, .ws*, .ocx, .dll, .hlp, .inf, .job and .cpl. As a result of the mail server filtering messages, your inbox may contain messages which state…

"A message filter removed the following attachment(s) from this message: (name of attachment)"

This means you received an e-mail with an attachment that had an extension from the previous list and our mail server deleted the attachment to help prevent the spread of e-mail viruses.

To receive restricted attachments:

1. have the sender rename the attachment before e-mailing it to you, for example, rename “program.exe” to “program.doc.”
2. ask the sender to put the original name in the body of the e-mail message
3. once you receive the attachment, save it and rename it to the original filename

Instructions for Easily Customizing WebMail

Which e-mail client is best for you to use and can you use more than one?

• We encourage you to use the Mirapoint webmail client. It has a user-friendly interface and most of the features you will want to use.
• You have the option of configuring and using the web-based client in addition to Outlook. Follow the setup instructions below or if you would like assistance, call the Information Technology Services Help Line at #3005.

Setting up the Mirapoint webmail client

This may be done from any PC with an Internet connection and a web browser.

• Open your browser
• Go to the mirapoint webmail login page (webmail.jcu.edu)
• Login with e-mail username and password
• Select "preferences" and fill in the following information:

o Full Name
o E-mail Address
o Select "save sent messages" - Yes
o Select "delete to trash" - Yes
o Click the "OK" button

• Add the JCU Directory

o Select "address book"
o Select "find people"
o Select "directory services"
o Select "add service"
o fill in the following information

-Description: JCU Directory
-LDAP Server: mail.jcu.edu
-Search Root: c=us

o Click "Done" button
o To use:

- Select "compose"
- Select "address book"
- Select "find people"
- Select 'JCU Directory' from the drop-down list
- Click on "select"
- Enter first name, last name or the start of their email address
- Click "Find Now" button

Deleting messages in the webmail client

• To delete a message in any of the folders, place a check mark in the box to the left of the message and select "delete." If no delete option is visible,

o place a check mark in the box to the left of the message
o select "deleted" from the drop-down list next to the Mark button above the messages
o select the "compact" option in the left toolbar

How to retrieve deleted messages or a missing Folder

• Open Outlook
• Select IMAP Folders from the Tools Menu
• Click [Query] on IMAP Folders
• Select deletedmessages.user.username or missing Folder
• Click [Subscribe]
• Click [OK]

Your deletedmessages.user.username Folder will appear above your Inbox Folder

To remove that folder when you are done

• Open Outlook
• Select IMAP Folders from the Tools Menu
• Click [Query] on IMAP Folders
• Select deletedmessages.user.username
• Click [Unsubscribe]
• Click [OK]

Your deletedmessages.user.username Folder will disappear above your Inbox Folder.

Placing a Mirapoint webmail shortcut on your desktop

• Chose a blank space on your Desktop and right-click your mouse
• Select "new"
• Select "shortcut"
• Type the location of the item: http://mirapoint.jcu.edu
• Select "next"
• Type a name for this shortcut: Mirapoint WebMail
• Select "finish"
• Now you may simply click on the shortcut and log in

To Report Phishing/SPAM, we need you to capture and send the full email headers of the suspected Phishing/SPAM message by following the steps below:

To capture full headers in Outlook 2003:

Right click on the message in the message list.

Click on "Options".

Copy the information in the "Internet Options" box and paste in an empty text file.

Send the text file to helpdesk@jcu.edu

To block Phishing/SPAM in Outlook 2003:  Right click the SPAM/Phishing Message, Select Add to Blocked Senders List

To capture full headers in Webmail:

Open the message and click on "Open" across the top of the page.

Copy and paste the information in an empty text file.

Send the text file to helpdesk@jcu.edu

To block Phishing/SPAM in Webmail:  Click here and follow these instructions.

Creating the Mirapoint account in Outlook

• Open Outlook
• Select "tools"
• Select "e-mail accounts"
• Select "add new e-mail account"
• Select "next"
• Select "IMAP"
• Select "next"
• Enter your full name
• Enter you e-mail address: username@jcu.edu
• Incoming mail server: mirapoint.jcu.edu
• Outgoing mail server: mirapoint.jcu.edu
• Enter your username
• Click on "More Settings"
• Click on "Outgoing Server"
• Select "my outgoing server (SMTP) requires authentication
• Select "Use same settings as my incoming mail server
• Select "OK"
• Select "next"
• Select "finish"

Now when you select the Mail option in Outlook you will see the Inbox for your mirapoint.jcu.edu account.

Offline in Outlook

If you are unable to send or receive email in Outlook, check to see if your software is "Offline".  Look in the bottom right corner of the Outlook window.  If your window displays "Offline" here, go to the File Menu and click on the check next to Work Offline.

This will return your application to the online mode and allow sending and receiving email.  Any messages in your Outbox will be sent once Outlook is no longer Offline.

Configure Mirapoint email and iPhone/iPod touch
Before setting up your email on your iPhone, here are some things to keep in mind
A.)  You cannot use mirapoint.jcu.edu as your outgoing mail server
B.) When connected the JCU wireless network, you cannot send email, you must send email over the ATT network, or connect to the JCUSEC wireless network
1.) From your home screen, open the settings menu, and select Mail, Contacts, Calendars and the mail settings screen will open.  Shown Here:

2.) Click Add Account, and in the next screen select Other, and enter the requested information as show below, then click Save

3.) Wait for the “looking up account information” display to finish, and more options become available.  At the top of your screen make sure IMAP is selected (it will be blue if selected), and enter mirapoint.jcu.edu as the host name under Incoming Mail Server, and enter your email user name on the user name line, as shown, DO NOT CLICK SAVE YOU ARE NOT DONE YET!

4.) SCROLL the window so you can see the Outgoing Mail Server options (they are currently hidden behind your keyboard) and enter cwmx.com as the outgoing mail server, and leave the remaining lines blank, as shown, and click Save.

5.) Your phone will verify IMAP Account Information, and then prompt to connect without SSL, click YES, and again wait for the verifying IMAP account information to complete.

6.) Once complete, you can exit the mail setup by pressing the home button, and open your email.  It may take a few minutes to bring all of your email down to your iPhone.

IMPORTANT: WHILE VIEWING YOUR EMAIL MESSAGES ON YOUR iPhone or iPod Touch YOUR MESSAGES STILL REMAIN ON THE JCU MAIL SERVER.  IF YOU DELETE THEM FROM YOUR IPHONE THEY WILL ALSO DELETE FROM THE JCU MAIL SERVER

If you have questions about the e-mail system, please contact the Information Technology Services Help Desk at x3005.