Problems opening old Microsoft files?
Certain file are blocked or are not readable since we applied
the Microsoft Office Service Pack 3. To remove this restriction,
download and run the desired files (by double-clicking on the
them)
Word
Update file
Excel
Update file
Powerpoint
Update file
Problems receiving and sending e-mails? (Click here)
How do I set up Outlook Shared Calendaring? (Click here)
How do I select a network printer? (Click here)
How do I change the resolution of my display/monitor? (Click here)
How do I use VPN? (Click here)
How do I map a drive?
Windows Users:
To map to H: drive (user folder) and O: drive (department folder):
Right-click on My Network Places. Choose "Map Network
Drive,"
OR
Right Click My Computer on Desktop
or from Start Menu
Select Map Network Drive from Popup
Menu
THEN
Browse to H or O Drive; Check box
for Reconnect at Login
Select drive H: then type in "Path" or "Folder"
\\kermit\home$\username
Select drive O: then type in "Path" or "Folder"
\\kermit\dept$
Check box that says "Reconnect at Logon."
MAC Users:
From the Finder, Choose GO> Connect
to Server
Type one of the following:
- smb://kermit/home$/your username (for the H:\ drive)
- smb://kermit/dept$/communications (for your department
share)
Enter your JCU Campus network username & password
in the Authentication pop-up window
The drive will be accessible from the Apple menu
under Recent Items
Am I responsible for backups?
Yes. Your profile is limited and you are responsible to backup your files to CDs or some type of external device.
How do I look for information on my system?
Point to the My Computer icon located on the Desktop or in the Start Menu, right click and select Properties from the pop-up menu.
How do I call into my voicemail box from home?
Dial CallXpress: 216-397-6200
When voicemail answers, press # then your mailbox number or extension
Enter your security code
