PHONE SERVICE

The John Carroll University phone system combines Faculty, Staff and Students on the same system. One of the many advantages this provides is the ability to reach anyone on campus by merely dialing a four digit extension. Whether you use a standard analog phone, or a digital display phone, the system is rich in features such as call forwarding, conference calling, call pickup, and voicemail, to name a few.  For information about these and other features, refer to the following instructions as they provide detailed instructions of how to take advantage of all these useful options. If you have any questions about this information, you can call ext. , or send your email questions to bwilhelm@jcu.edu.

Basic Dialing Instructions

• Campus Calls: To reach an office or Residence Hall on campus, simply dial the (four digit) extension number.

• Local Calls: For local calls, dial 9, then the (seven digit) telephone number. If the call is in a different area code, but is still a local call, dial 9, 1, the area code, then the (seven digit) number. Need to look up a local phone number?  Click on the following link:  AT&T Yellow/White Pages

• Long Distance: To place a domestic long distance call, dial 9, 1, the area code, then the (seven digit) number.

• International Calling:  Dial 9, 011, the country code, the city code, then the telephone number.  If you need to verify the country and/or city codes, click on the following link for help:  Country Calling Codes

• Toll Free Calls: For toll free calls, dial 9, then 1-800-xxx-xxxx, 1-888, 877, 866, etc.

• 9-1-1 Emergency Services:  In case of an emergency, dial 911 or (9 + 911) and you will be connected to the local Public Safety Answering Point (PSAP).  When your call is answered, identify your emergency.  Your location should automatically be displayed to the dispatcher.  If you accidentally dial 911, DO NOT HANG UP.  Stay on the line and notify the dispatcher of the error.  If you hang up, you will receive a call back.
  
• Conference Calling Options:  There are a number of options available when it comes to making a conference call.  Determining the best option for your call will be based upon, but not limited to the following preferences:

  1) Number of callers that will be participating in the call, including yourself.
  2) Are you willing to set up the conference call by placing individual calls to each participant?
  3) Would you prefer that each participant call into a toll free number?
  4) Who will pay for the call?  Charges apply in certain circumstances.

  Click on the following link for a list of options: Conference Calling Options

  Click on the appropriate User Guide below for specific instructions.

Helpful Links

Digital Telephone Users Guide – View and/or save a copy of features that are available for your digital telephone.  This guide is good for all models of digital telephones and will contain most (but not all) of the available features for your model of digital phone, many of which may not be currently installed on your office telephone. 

Standard (analog) Telephone Users Guide – View and/or save a copy of features that are available for standard phone users.  Most (but not all) available features will be listed in this document, but may not be currently available on your phone.  Click on the “standard telephone users guide” link to open the document.

Repair Service – If you are experiencing trouble with your telephone or voice mail service, please call ext. 4664, or click the “Repair Service” link to generate an email request for service.  Please include your name, extension number, department and room number, as well as detailed information about the problem. 

Phone Work Request – To request new service, or moves, adds or changes to existing telephone service, click the “Phone Work Request” link to access our on-line request form.  By filling out the form, an email copy of the request will automatically be generated and sent to the ITS department, as well as an email copy sent to you for your records.