Problems opening old Microsoft files?
Certain file are blocked or are not readable since we applied
the Microsoft Office Service Pack 3. To remove this restriction,
download and run the desired files (by double-clicking on the
them)
Word Update file
Excel Update file
Powerpoint Update file
Problems
receiving and sending e-mails? (Click
here)
How do I set up Outlook Shared Calendaring? (Click
here)
How do I share a distribution
list in Outlook? (Click
here)
How do I select a network printer? (Click
here)
How do I change the resolution of my display/monitor? (Click
here)
How do I use VPN? (Click
here)
How do I map a drive?
To map to H: drive (user folder) and O: drive (department
folder):
Right-click on My Network Places. Choose "Map Network Drive,"
Select drive H: then type in "Path" or "Folder"
\\kermit.jcu.edu\home$\username
Select drive O: then type in "Path" or "Folder"
\\kermit.jcu.edu\dept$
Check box that says "Reconnect at Logon."
Am I responsible for backups?
Yes. Your profile is limited and you are responsible to backup
your files to CDs or some type of external device.
How do I look for information on my system?
Point to the My Computer icon located on the Desktop or in the
Start Menu, right click and select Properties from the pop-up menu.
How do I call into my voicemail box from home?
Dial CallXpress: 216-397-6200
When voicemail answers, press # then your mailbox number or extension
Enter your security code
