Student Printing Frequently Asked Questions

At the beginning of each semester, each student’s Carroll OneCard is funded with $25 specifically for printing.  The printing account can only be used for printing – it is not available for vending or other services attached to the card.  The $25 can be used to obtain 500 black & white pages at 5¢ each, 83 color pages at 30¢ each, or any combination thereof.  Once the $25 printing fund has been expended, the system will automatically begin to deduct from the Carroll Cash balance on the card.  For this reason, it is imperative that the card be activated.  Without the activation, the student will not be able to print. 

How do I activate my Carroll Cash beyond my $25 allotment?  Click here for details.

How do I put money into my Carroll Cash for printing so I can print beyond my $25 allotment?  Please be sure the money is there before you need it because it is not immediately available.  There are two ways to put money into your account. 

  1. Credit card deposit:  https://www.onecardgivesback.com/JCU to make a into Carroll Cash.
  2. Cash or check deposit: go to the Carroll Card Office (AD03).

I clicked the Print Job button and nothing has come out.  There are many possible reasons for this to happen.  Please call the Help Desk at 3005 and we will help you determine the cause.

What do I do if my output is damaged/unusable?   The public printers on campus are checked multiple times a day to insure proper functioning.  However, misprints are possible.  Should you receive a print out that is unusable or unacceptable, please review the policy below and follow this link, Credit Request Form, to request a credit.  Requests can be submitted either by completing the form, by contacting the Information Technology Help Desk at extension 3005, by visiting the Help Desk on the fourth floor of Rodman Hall or visiting the Carroll Card office on the Garden Level of the Administration Building (AD03) in person.

How can I get a credit?

  • Credit claims must be submitted within 24 hours of the printing error
  • Credits will be placed on accounts within five business days of the claim
  • All credits will be placed on the printing account regardless of the fund source
  • Within five business days a student will be notified if a credit claim is subject to review or dispute.

Please follow this link for the credit request form: Printing Credit Request Form

Am I charged for two pages if I print on the front and back of a sheet?  (Duplex printing)   Yes.  You will be charged for two pages if you do duplex printing.

How many pages can I still print?  The pop-up window that appears when you click on the print button has a balance inquiry button that when clicked on will give the remaining balance.

Help! My professor wants me to print too much.  What can I do? If a specific class requires a significant amount of printing, the faculty member can contact the Information Services Help Desk to request that their students printing account be increased.  However, it would be good practice to review the need for printing before requesting an increase.  Not only is this fiscally responsible, it is a huge help to the environment. 

Will I be charged for printing if there is no paper in the printer? Yes.  You are encouraged to check the printer for paper before you print.

Will I have enough printing funds allotted to my account to print all that is required by my courses?  Again, if a specific class requires a significant amount of printing, the faculty member can contact the Information Services Help Desk to request that their students printing account be increased.  However, it would be good practice to review the need for printing before requesting an increase.  Not only is this fiscally responsible, it is a huge help to the environment. 

I need to print many pages for my student organization.  Why should I pay for this? Information Technology Services is in discussion with Student Activities to resolve this situation.

Why is the University doing this?  There is a growing national trend across institutions of higher learning to conserve scarce resources in an effort to ‘go green’.  Conservation of paper and the power/maintenance costs to support institutional printing is part of that trend.  John Carroll University has made a conscious decision to be pro-active on a wide array of conservation efforts across the institution, and wasteful printing was an area that badly needed addressing.  Please note that it is not the intention of the university to charge students for legitimate printing that supports student learning.  The institution has provided a generous allowance (500 sheets per semester, to be revisited and adjusted as needed) for each student, and exceptions can and will be made to support additional printing for legitimate academic purposes or where required by an instructor or coursework.  The bottom line is that the student pay-for-print initiative is about preventing and stopping wasteful printing in the labs and common areas by creating a system that will require payment from students who exceed their somewhat generous limitations without a legitimate academic excuse.   Please also note that other institutions in the region typically charge students for printing, often at higher rates and with lower allowances than John Carroll University provides to its student body.