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Department Phone:
 
    216-397-4261
 
Help Desk: 
 
    216-397-3005
    helpdesk@jcu.edu

 
 
 
 
 

  • FSA e-mail accounts are allocated 25G of storage.
  • Student e-mail accounts are allocated 25G of storage.
  • FSA home directories (H: drive) are allocated 5 GB of storage.
  • Student home directories (H: drive) are allocated 250 MB of storage.
  • Departmental directories (O: drive) have 20 GB storage.
  • Increased roaming profile storage space.  If you receive messages when you login or logout stating that the system is unable to update your roaming profile, this is a serious error that could result in the lost of some or all of your data.  Please contact the Information Technology Services Help Desk at ext. 3005 to schedule an appointment to have this problem resolved.

RESETTING PASSWORDS

Log into your account and follow the appropriate procedure below:

For E-mail Account (http://gmail.jcu.edu):

  • Select your email address link at the top right and then select Account
  • Select the Security link on the left and then select Change password
  • In the Old Password field, enter your current password
    in the New Password field, enter your new password
    in the Confirm Password field, reenter your new password
  • Select the Save button

Your new password will now be required to log into your JCU e-mail account.

For Network Account and Blackboard:

  • Press Ctrl-Alt-Del  keys simultaneously
  • Select Change Password button
  • In the Old Password field, enter your current password
    in the New Password field, enter your new password
    in the Confirm New Password field, reenter your new password
  • Select the OK button

Your new password will now be required to log you into the JCU Network or Blackboard.

For assistance with these procedures, call the Helpdesk at ext. 3005 or ext. 3004.

 

 

 

John Carroll University, University Heights, OH 44118  |  (216) 397-4294  | (888) 335-6800 (toll-free)   |  (216) 397-4981 (fax)