Systems Installation Policy
It is the primary responsibility of the Client Support Staff to
maintain and support desktop equipment, hardware and software, with
as little downtime as possible. The installation of new systems or
trickle-downs significantly degrades the support staff’s response
time for daily support calls.
To help maintain a manageable inventory level, a system must be
retired (returned to IS) when a new one is purchased or trickled
to someone else in the department.
The division’s vice president's signature is required if
a new system or a trickle-down results in the net addition of a system
to the campus computer inventory.
During the summer, the systems required for the classrooms and labs
are purchased and installed. Systems included in the budget for employees
should also be purchased as part of the summer install process. Purchasing
systems in mass affords the University a better purchase price.
The cost of new systems and trickle-downs during the summer includes
an installation fee that provides funding to cover the cost of the
additional human resources necessary to complete the process before
the fall semester begins. This fee is delineated in the yearly Information
Services Summer Purchase Memo to all departments to assist in the
preparation of departmental budgets. All systems require basic configuring
for the installation of the University’s standard setup, including
access to our network and standardized applications (e.g. Microsoft
Office). Some new systems and trickle-downs require the migration
of files and settings from another system. These installations will
be subject to a higher installation fee than those not requiring
the migration of files and settings. The installation procedures
are detailed in Appendices A and B.
New systems and trickle-downs installed during the fall and spring
semesters will experience a significantly longer wait time before installation.
Depending upon model availability, the time of receipt for a new system
from our vendor is three to six weeks. During the fall and spring semesters,
when new systems are received they will be assigned the lowest work
priority level (up to 1 month to complete). However, there is no fee
associated with these installations. If you require faster installation
during this time, it will be necessary to bring in additional human
resources for the installation. These special installations will be
billed on a time and materials basis at $65 per hour. The average installation
takes three hours.
Trickle-downs are systems that are still technologically current enough
to be used by the University. Computer systems are typically purchased
with a three or four year warranty. After the warranty has expired,
a system may be deemed uneconomical to maintain. If that is the case,
when the PC is replaced with a new system, it is assigned to storage
to be recycled or used for repair parts. If the system is determined
to still be usable, it can become a trickle-down.
Trickle-downs occur first within a department and must replace a
PC already in use. Trickle-downs can not add to the department’s
net PC population without divisional approval. If a department has
extraneous PCs that still have value, they should be transferred
to other departments within the division based upon division approval.
Information Services maintains a small number of trickle-downs that
are used on an emergency need basis and depending upon availability.
During the fall and spring semesters, new systems for new employees
or systems needed to replace systems beyond repair will be handled as
high priority calls.