For The Classroom And BlackBoard
At the beginning of each semester the Information
Technology Services Help Desk receives many calls about the functioning
of the equipment in the classrooms as well as questions about
educational tools such as Blackboard. This newsletter addresses
many of the most common questions that are received in an effort
to improve the classroom experience on campus. We always
welcome your calls to the Help Desk! The intent of providing
this information is to help you get our class going faster; please
continue to call x3005 when you need assistance.
Should you have additional questions that are not addressed here, please
forward them to our newsletter editor (Cathy Zehe firstname.lastname@example.org)
and we will make sure to include them in a future edition.
Ten Most Common Multimedia Classroom Calls
Nothing will turn
Check that the power plug has not been kicked out or loose.
Check for power to the lectern.
The master power switch for the lectern is on the front
of the lectern behind the double doors. If it is off,
turn it on.
The master power switch is on, but the touch panel is still
Have you touched the touch panel? It is a resistive
touch panel that will time out when not being used to save
power. Touching it wakes it up.
You have touched it and it is still black. Is the
unit on? The stand up touch panels labeled Crestron
and ELO have on/off buttons as well as menu buttons. The
power button is typically a larger button with the universal
symbol for on signified by a circle with a line.
If the above does not work, call x3005 for assistance.
I’ve touched the touch
panel and nothing is working.
Do you see the menu on the touch panel?
NO, touch the middle of the screen. If the buttons
are still not visible, recycle the unit.
YES, press the device button you want to use. If
the system is still not working, recycle the unit.
Recycle Instructions: Press
the SYSTEM OFF button in the upper right portion of the screen. The
system will begin shutting down. After the projector cools
down (indicated on the touch panel), turn the system on by
pressing the device button you want, i.e. pressing the PC button
will turn on the projector, lower the projector screen, and
display the PC image on the touch panel.
The sound doesn’t
You are logged into the PC and you cannot hear sound from
the PC. Is the PC image displaying on the projector screen?
No, reselect the PC button.
Yes? Is the volume muted on the PC? (Click on the
speaker icon in the
PC bottom right corner.)
Is the volume control on the Touch panel muted (no red
bar displaying)? Press the volume up button. (call x3005
for assistance if necessary)
The sound doesn't’t work for the DVD or VCR. Is
the DVD disk being played from the PC or the DVD player? If
from the PC, see above; if from the DVD player use the controls
on the Touch panel.
The PC is not displaying on the
Is the touch panel on?
No, see #2 above.
the enter key on the keyboard and/or click the mouse.
the PC displaying now? Yes? You are all set. No? Is
the PC itself turned on? No? Turn it on. Yes? Call
The document camera is not displaying.
Is the touch panel system on?
No, select the Touch Panel
option that says doc cam, the screen should come down and the
doc cam should warm up and display.
Yes? Is the document
camera plugged in? We have discovered that for some reason
the document cameras are being unplugged. Plug it back in.
Doc cam has power but still no display and you have selected
the doc cam on the touch panel. Call x3005.
The DVD display from the DVD
player is all fuzzy and has a bad picture.
Turn OFF the progressive scan button.
On most of the DVD players the progressive scan button
lights blue when turned on. (This is on the actual DVD
player behind the double doors.)
I can not get the
TV to play or it has poor reception.
Some rooms have had the DVD players replaced due to damage. The
new units DO NOT HAVE TV TUNERS.
If you NEED TV for class, contact
x3005 to verify that the room has TV available.
The TV plays but is snowy.
Call x3005 (Probably will NOT BE AN IMMEDIATE FIX.)
Classrooms with multiple PCs:
Some of my students'
monitors are dark. The PC is on and
we have turned on the monitor from the front power button.
Most LCD displays have the front power button, but also have
a master toggle power button on the side or back. Turn
that on. The power is still off?
Check to make sure that no one has unplugged the LCD monitor
from the wall or the PC or from the monitor itself.
Make sure that all cables are secure.
I can not log into the PC.
Did you forget your password?
Yes? Call x3005 for a reset.
No? Check to see that you are using the correct
case for the username and password and that the log in screen
is offering the correct domain.
The case is correct and the domain is correct?
Note the error message and call x3005.
There are other anomalies that
can happen in the rooms. If you find yourself in need of
assistance, please call x3005. Calling any other number or sending
an email will delay the repair of the room. When
you call, please stay on the line as in many cases a technician
can assist you remotely. If
you do not stay on the line, a technician
will need to be dispatched to your room. It is MUCH
faster for a technician to trouble shoot your problem remotely
as it does not require the delay of a trip across campus. Please
stay on the line!
Your class will continue much faster. Working
together, we can provide more efficient service.
Top Four Most Common Blackboard Calls
What should I do if I forget or would like to change
my Blackboard password?
Passwords are no longer changed from within Blackboard. To change
your Blackboard password, follow the same procedure used to change
your JCU Network (CAMPUS) Account:
Log into a computer that is connected to the JCU network.
Press Ctrl-Alt-Del keys simultaneously.
Select Change Password button.
In the Old Password field, enter your current
In the New Password field, enter your new
In the Confirm New Password field, reenter
your new password.
Your new password will now be required to log you into Blackboard
(and the JCU Network). If you have forgotten your password or
have any other account-related questions, contact the Help Desk
My students occasionally experience problems uploading papers
to SafeAssign (Blackboard's plagiarism detection service).
Blackboard will be updating the SafeAssign service on Saturday,
September 27. This update will improve the system in a number
of ways including:
Support for Microsoft Office 2007 (.docx) and OpenOffice
(.odt) word processing documents
In the meantime, here are some possible solutions/workarounds
to the problem:
Word 2007 documents are not currently supported by SafeASsign.
If your students are using Word 2007, simply have them save
their documents as the older Word 97-03 format or as rtf. They
can also easily set the default in Office 2007 to save as .doc
and not .docx.
Papers uploaded from a network drive may result in an "invalid
file location" error message. Have students upload their
papers from the local machine or from a portable storage device.
Make sure that students have their browsers set to accept
cookies from all domains.
If the problem persists, another option may be to have the
student email you a copy of their paper (or submit it using
the Digital Dropbox tool) so that you can then manually upload
it using the SafeAssign's Direct Submit option.
My students get a "Please enter a valid file" error
message when trying to upload a paper to one of my Blackboard
This appears to be a problem with Firefox 3 for Windows.
Ask the student to try uploading the paper again using
I am teaching two sections of the same course. In
Blackboard, is it possible to combine the students from these
two sections into one course? This would make it much easier
for me to communicate and share content with my students.
Yes. The Faculty Technology Innovation Center (x4930)
can take care of this for you. Please note, however, that
since these combined courses are created manually (i.e. not
generated by Banner), you will have to manually populate
them with the students from the different sections.
About the FTIC:
The Faculty Technology Innovation Center
(FTIC)is a unit within the Information Services
Department dedicated to the support and advancement of technology-enhanced
teaching, learning, and research at John Carroll University.
Equipped with the latest hardware and software resources,
the FTIC strives to meet this objective through a combination
of faculty research and multimedia development assistance,
workshops, and application support.