BlackBoard 8
Heartland Printing
Office 2007
Using Apple Laptops with Classroom Lecterns
Client Services Survey
Archived Newsletter Issues
Personal Purchase discounts available to JCU Community
Basic Training for the 2007 Microsoft Office System
Remote Campus Access (VPN)
Wireless Web Access
E2Campus (Alert )
Faculty Technology Innovation Center
BlackBoard 8

Blackboard Upgrade
The Blackboard service will be down the morning of 12/29 from 8:00 – 9:00 for an upgrade to the latest version of the software. Blackboard 8.0 ( improves the performance of the software and introduces a number of new features including a completely redesigned Gradebook. Regular information sessions covering these new features will be offered by the FTIC beginning in December. Watch the daily FSA email digest for upcoming dates, times, and locations.

Blackboard Course Availability
Blackboard Courses are created and populated with students six weeks before start of each semester. Up until one week before the start of the semester these courses are marked as “unavailable,” meaning only instructors can see/access them. Instructors can make their courses available/unavailable at any time via the control panel (Settings >> Course Availability).
Shortly after the end of each semester all Blackboard courses will again be set as unavailable. These courses will then remain in the system for a period of one year. Instructors can “hide” these courses from their My Courses panel if they wish by clicking on the pencil icon located in the upper right corner of the panel.

Heartland Printing

Student Print Management System
For the Spring 2009 semester we anticipate implementing the Heartland Printer Management System.  Final testing of the system continues this week in preparation for the installation over Christmas Break.  This system will be installed on all classroom and lab network-attached laser printers.  Implementing this system will allow the University to provide no-cost printing to all students who are reasonable about their printing. 

Each student’s Carroll OneCard will be funded with $25 specifically for printing at the beginning of each semester.  The printing account can only be used for printing – it is not available for vending or other services attached to the card.  The $25 can be used to obtain 500 black & white pages at 5¢ each, 50 color pages at 50¢ each, or any combination thereof.  Once the $25 printing fund has been expended, the system will automatically begin to deduct from the Carroll Cash balance on the card.  For this reason, it is imperative that the card be activated.  Without the activation, the student will not be able to print properly. 

If a specific class requires a significant amount of printing, the faculty member can contact the Information Services Help Desk to request that their students printing account be increased.  However, it would be good practice to review the need for printing before requesting an increase.  Not only is this fiscally responsible, it is a huge help to the environment. 

Feel free to direct any questions about this program to me directly at

Office 2007

Microsoft Office 2007 Installation Update
Since Summer 2008, all new FSA systems have been delivered with Office 2007 installed instead of Office 2003.  Also, all classrooms and labs are now running Office 2007.  Additionally, approximately 300 office systems have been upgraded to Office 2007.  This leaves over 600 still running Office 2003.  If you have systems in the latter group, we recommend you upgrade to Office 2007 by the end of the fall semester.  To do this, you should first verify the system’s configuration meets the following recommendation:

  • a 2 gigahertz processor (all of our ThinkCentres meet this qualification)
  • 1 GB RAM

To check your system’s configuration, right-click on the My Computer icon on your desktop or in the Start Menu and select the Properties command to reveal the following popup window:

If your system meets these qualifications, here are the steps to upgrade to Office 2007:

  • Click on the Start menu button  startmenu.jpg

If your system needs additional RAM or you are still unsure after the previous steps, contact the HelpDesk for pricing and/or assistance, ext 3005.  

If you are not yet running Office 2007, you should perform this check as soon as possible to ensure your system is ready for the upgrade.
After the Fall 2008, any systems still running Office 2003 will be upgraded to Office 2007 before the start of Spring 2009.

Office 2007 Training
Office 2007 has many enhancements and a significantly different look and feel than Office 2003 which led Human Resources to offer professional, on-campus training to help facilitate the transition to the new version.  Sixteen (16) general  sessions were held for Office 2007 in which 267 FSA participated.  Five (5) separate sessions were also held for Access 2007 and 38 employees were trained.  The HR sponsored on-campus classes are no longer available, but Microsoft has a wealth of good, online training modules available.  Here is a link to help you get started:  Microsoft  Office Online Training

Using Apple Laptops with Classroom Lecterns

Apple laptops can be connected to the classroom projector system via the lecterns with the proper video cable.  There are various models of Apple laptops and they have different video connectors. If you or a guest need to connect to a classroom projector system with an Apple laptop, you must provide the correct Apple video to VGA cable. Please contact the HelpDesk at ext. 3005 if you have any questions.

Client Services Survey

Beginning in December, we will randomly survey our customers to help us gauge and improve our services.  After placing a call to the HelpDesk and/or receiving service from an IT desktop support specialist, you may receive an e-mail requesting you complete a survey concerning your most recent IT support interaction.  The survey is web-based and will only contain five to seven questions. It is our goal to provide you with the best customer service possible.  Your participation in the survey will enhance our ability to accomplish this goal and it is greatly appreciated.