Problem:
Out-of-Date AntiVirus Definitions

Summary:
You are being re-directed to instructions on how to update Symantec AntiVirus using LiveUpdate

Description:
AntiVirus Software is required to be kept up-to-date with the most current protection against viruses. If the Clean Access Agent detects that your copy of Symantec AntiVirus is out of date, you will required to update it before accessing the network.

You are currently being placed in a Temporary Role with limited network access to perform the necessary updates. Depending on which updates are missing, you may be required to perform several reboots.

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Q: I keep failing this check. How can I configure Symantec to do this automatically?

A: To configure Symantec Updates, please click here.

Q: I'm running McAfee or TrendMicro AntiVirus, how do I keep it updated?

A: Symantec AntiVirus is the official AntiVirus client for John Carroll University, therefore we cannot provide support for other products. If you have questions about your installation of McAfee or TrendMicro, please contact their support services. The John Carroll Helpdesk cannot provide assistance for these products.

Q: I'm having problems using the LiveUpdate features in my AntiVirus program. Can I download them manually?

A: Yes. Click the logo below for the corresponding page.

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Symantec Corporate Installation Instructions:

1.  Double click the gold Symantec Logo in your Windows Taskbar (circled in red). If necessary click "<<" to view the Symantec icon.

2.  The Symantec AntiVirus screen will be displayed. Click the LiveUpdate button (circled in red).

3.  You will be presented with the LiveUpdate wizard. Click the Next button to continue.

4.  A download progress bar will indicate the update status.

5.  When the updates have been successfully downloaded, you will see a screen similar to this one. Click Finish to complete the update process.

6.  Network Services also recommends changing the default schedule for LiveUpdate. From the Main Symantec Window, Click File and select Schedule Updates...

7.  Click Schedule.

8.  Select Daily.

9.  Click Advanced. Check Perform update within plus or minus: and Click OK.

10.  OK out of all the menus to confirm your schedule.

11.  Close the Symantec Anti-Virus window, return to the Clean Access Agent and click Next. If there are additional steps that need to be take before you can access the network, you will be given instructions on what to do.