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Student E-Mail Information

Mirapoint User Guide

To access your e-mail, go to:  http://webmail.jcu.edu

Your e-mail address (username) generally includes your projected graduation year.  For example, jsmith07@jcu.edu

  • To view your JCU e-mail address on Banner Web, enter the secure area, click on Personal Information, then click on View E-mail Address(es).  Your Campus e-mail is your JCU e-mail.
  • For help with your password call the Student Help Desk at extension 3004 (216-397-3004)

When you graduate from JCU, your e-mail account remains active and available to you.

E-mail Account Features:

• 50MB of space
• easily customizable interface
• ability to set automatic replies
• capability to access other POP accounts such at hotmail, msn, yahoo, etc. all in one program
• maintain contact and distribution lists

Instructions for Easily Customizing WebMail

Resetting Passwords:  If you know your email password and want to change it, in Webmail, from the options link in the navigation bar, select the "change password" link.  If you forgot your password, to have it reset, you are required to bring a photo ID to Information Services Rodman 4th Floor Helpdesk.

Forwarding to another E-Mail Account: 

  • Select "Options" from the left navigation border
  • Click "Forwarding" from the top navigation border
  • Input desired email address in the "Forward to" box
  • Click "Start"

Receiving E-Mail Attachments

There are many viruses still circulating via e-mail. Most e-mail viruses are propagated when the e-mail recipient opens an e-mail attachment that is intended to infect the recipient’s system. It is for this reason that our mail server removes e-mail attachments that are capable of spreading viruses. These are attachments with extensions of .scr, .exe, .bat, .pif, .cmd, .zip, .com, .hta, .reg, .vb*, .msi, .msp, .lnk, .js*, .ws*, .ocx, .dll, .hlp, .inf, .job and .cpl. As a result of the mail server filtering messages, your inbox may contain messages which state…

"A message filter removed the following attachment(s) from this message: (name of attachment)"

This means you received an e-mail with an attachment that had an extension from the previous list and our mail server deleted the attachment to help prevent the spread of e-mail viruses.

To receive restricted attachments:

  1. have the sender rename the attachment before e-mailing it to you, for example, rename “program.exe” to “program.doc.”
  2. ask the sender to put the original name in the body of the e-mail message
  3. once you receive the attachment, save it and rename it to the original filename

Junk Mail Control:  JCU has a two-step spam filter system.  The first step discards most junk mail before it ever reaches your mailbox.  The second step works with two lists of addresses maintained specifically for your e-mail account.  These lists are called the White List and Black List.  E-mail messages sent to addresses contained on your White List are delivered to your mailbox whereas messages sent to addresses contained in your Black List are automatically deleted and never delivered to your mailbox. If a message is received from an address that is not on your White List or Black List the mail server uses a set of parameters to decide if the message is suspected to be Junk Mail. If a message is suspected to be Junk Mail it is placed into your Junk Mail folder, otherwise it has passed all the tests and is placed in your Mailbox.   For instructions on how to control your Junk Mail, click here.

To Report Phishing/SPAM, we need you to Capture Full E-mail Headers in Webmail: 

  • Open the message and click on "Open" across the top of the page.
  • Copy and paste the information in an empty text file.
  • Send the text file to helpdesk@jcu.edu

Criteria for Removing Students' E-Mail Accounts

An e-mail account will be deactivated for any of the following reasons:

  1. New freshmen or transfers who did not complete registration as a JCU student
  2. Inactive students - Prior students that are not JCU graduates and have not registered as a JCU student for more than six months
  3. John Carroll University graduates who have not used their account for more that six months

All of the above students will be given one month after the account has been deactivated to call to have their accounts reactivated for retrieval of their data.

Note:  Alumni who meet the 3rd criteria will have the opportunity to call and have their accounts reactivated for their continued use.

Creating the Mirapoint Account in Outlook

• Open Outlook
• Select "tools"
• Select "e-mail accounts"
• Select "add new e-mail account"
• Select "next"
• Select "IMAP"
• Select "next"
• Enter your full name
• Enter you e-mail address: username@jcu.edu
• Incoming mail server: mirapoint.jcu.edu
• Outgoing mail server: mirapoint.jcu.edu
• Enter your username
• Click on "More Settings"
• Click on "Outgoing Server"
• Select "my outgoing server (SMTP) requires authentication
• Select "Use same settings as my incoming mail server
• Select "OK"
• Select "next"
• Select "finish"

Now when you select the Mail option in Outlook you will see the Inbox for your mirapoint.jcu.edu account.

If you have questions about the e-mail system, please contact the Information Services Help Desk at x3005.

John Carroll University, University Heights, OH 44118  |  (216) 397-4294  | (888) 335-6800 (toll-free)   |  (216) 397-4981 (fax)