FAQs for Telephone, Voicemail and Cable Television

How many telephone numbers are assigned to each room?

There is one telephone number per room.

What if I am using the phone and someone is trying to call either my roommate or myself?

Each number is automatically equipped with the call waiting feature.

What other features will I be able to use?

Besides call waiting, we provide the following features:

call hold
call forwarding
camp-on
distinctive ringing
last number redial
three-way calling
station speed dialing

Should I bring my own telephone, or will one be provided?

Rooms do not come equipped with a telephone, so it will be necessary for each student to bring their own. Although each room has only one number, a splitter can be used to accommodate more that one telephone.

What type of phone should I bring?

Any phone that would work at home should work here as well. We recommend that if you plan on using a cordless telephone, you avoid using a 2.4 Ghz frequency phone. The reason being that a 2.4 Ghz phone will not have good reception because of interference with the new wireless LAN. Actually, the 900 Mhz phone can have a longer range than the 2.4 Ghz, and far longer than the more expensive 5.8 Ghz. Please note that we do not support Caller ID on incoming calls to residence hall lines.

What advantages does VM offer that I may not have with my own answering machine?

Besides privacy, here are some other reasons to use VM:

There is nothing to buy and you are free from repair or replacement charges. No dropped or broken machine.

VM is always turned on and it cannot be unplugged.

VM can record messages from more than one caller at a time.

You have the ability to access your messages from any telephone on campus, or from anywhere in the world.

You can change your greeting or pass code from any location.

You can pause, resume play, rewind and fast forward through a message, all at the push of a button.

If I have any problems with my telephone, voicemail, cable television, or long distance service, what do I do?

Everything you need to know about any of these services can be found within this Information Services Web Site. Examine the additional links provided. If you still have a problem, or just want to ask a question, call the Telephone Help Line at #4664.