Phone Service
The John Carroll University phone system combines Faculty, Staff and Students on the same system. One of the many advantages this provides is the ability to reach anyone on campus by merely dialing a four digit extension. In addition, there are other features of this new telephone system similar to those found in many homes, such as call waiting, voicemail and call forwarding. However, these features, while similar in function to your home phone, require different steps here at John Carroll to activate and use properly. So read the following instructions carefully. They provide detailed instructions of how to take advantage of all these useful features.

Advantages to Using the Room Telephone Service

• Free unlimited local, toll free, and campus calls
• A clear and strong signal at all times
• Keep your cell phone on charge and save minutes too
• Give your room telephone number to those that you might not necessarily want to know your private cell phone number (filter private from non-private calls)
• Cell phone numbers are not published, but room phone numbers are, so it is easier for one of your professors (or office staff member) to look up your room telephone number in order to contact you via the telephone
• Free individual voice mail accounts, with unlimited message capacity, and accessible from anywhere
• Accurate location information if Emergency 911 call is placed

What Type of Phone Can I Bring?

• All corded models of analog telephones
• Cordless phones that are 900 Mhz or 5.8 Ghz
• 2.4 Mhz models must be branded as "digital" (DSS or FHSS), or they will interfere with the wireless computer network!

Basic Dialing Instructions

• Campus Calls: To reach an office or residence hall on campus, simply dial the four digit extension number.
• Local Calls: For local calls, dial 9, then the seven digit telephone number. If the call is in a different area code, but is still a local call, dial 9, 1, the area code, then the seven digit number. If you are unsure if the call is local, try both local dialing procedures first. If you can connect, then the call is local. If you cannot connect, then the call is most likely a long distance call, and you will need to use a calling card or cell phone to complete the call.
• Toll Free Calls: For toll free calls, dial 9, then 1, then 800-xxx-xxxx, 1-888, 877, 866, etc.
• Long Distance: To place domestic long distance, international, or directory assistance calls, you will need to use your own prepaid calling card, credit card, or personal cell phone.
• 9-1-1 Emergency Services:  In case of an emergency, dial 911 or 9 (outside line), then 911 (either way will work) and you will be connected to the local Public Safety Answering Point (PSAP).  When your call is answered, identify your emergency.  Your location should automatically be displayed to the dispatcher.  If you accidentally dial 911, DO NOT HANG UP.  Stay on the line and notify the dispatcher of the error.  If you hang up, you will receive a call back.

Helpful Links:

Feature Access Guide	Voice Mail Info	AT&T Yellow/White Pages

Contact Information:
Dial ext. 4664	Call extension 4664 if you are having any trouble with your telephone or voice mail service, or to request information.  If you prefer, click on the "Email Us!" picture to the right, to send an email request for service.