DateTimeProblemSummaryResolutionRepaired DateRepaired Time
1/11/20128:00:00 AMPhone Service ProblemPhone service was down.AT&T came out and corrected their problem.1/11/201212:00:00 PM
12/6/20118:00:00 AMWeb Content Management System experiencing difficultiesThe Universitys web content management system is currently experiencing technical difficulties. This affects websites including, but not limited to, Admission, Alumni Relations, and the Boler School of Business. We are currently working with our hosting provider to fix this issue, but the process may take until the close of the business day today. Campus services such as Banner and Blackboard are not affected by this outage. Thank you for your patience as we resolve this matter. - Integrated Marketing and CommunicationsIssue resolved.12/7/201112:00:00 PM
10/27/20119:00:00 AMBlackboard is downThe Blackboard server is currently downFirewall issue on server10/27/201111:10:00 AM
11/5/20108:00:00 AMBlackboard is downThe Blackboard server is currently down. Information Technology Services (ITS) personnel are actively working on the problem and hope to have it back online soon. Thank you for your patience as we repair this system. Please contact the ITS Help Desk at x3005 or helpdesk@jcu.edu with questions about this outage. Information Technology Services 3AM Back-up failed. Database full. Truncated.11/5/20108:45:00 AM
11/5/20108:00:00 AMBlackboard is downThe Blackboard server is currently down. Information Technology Services (ITS) personnel are actively working on the problem and hope to have it back online soon. Thank you for your patience as we repair this system. Please contact the ITS Help Desk at x3005 or helpdesk@jcu.edu with questions about this outage. Information Technology Services 3AM backup failed. Database full. Truncated.11/5/20108:45:00 AM
11/4/20108:45:00 AMBlackBoard is down.Database log file was maxxed out.Truncated the database.11/4/201010:00:00 AM
11/2/20108:30:00 AMBlackBoard is downDatabase server was not responding.Department is aware and working on it…11/2/20109:15:00 AM
3/3/20089:00:00 AME-mail is not being deliveredThe mail server is not delivering mail, but is accepting it and buffering it. Our vendor is currently working on the problemAll known compromised accounts have been disabled. Email is being delivered properly.3/4/20089:30:00 AM
2/4/20081:00:00 PMMirapoint not delivering e-mailThe main e-mail server stopped delivering e-mail at approximately 1:00 pm. It is still accepting mail which will be deliverd as soon as the problem is identified.An account on the e-mail server was compromised. The account was isolated and disabled. The e-mail vendor will be providing additional tools to allow us to remediate this type of situation more quickly in the future.2/4/20085:00:00 PM
2/1/200810:30:00 AMBlackboard Database UnavailableThe Blacboard database is not functional. Our professional staff is working with Blackboard technical support to correct the problem as soon as possible.The database has been restored - no data was lost.2/1/20084:30:00 PM
1/22/20086:30:00 PME-Mail messages are not being deliveredThe Mirapoint e-mail server stopped delivering messages. It is, however, receiving messages to be sent.The Mirapoint support group was installing an update to our AntiSpam filter software. The installation was completed and the system returned to normal functionality. The vendor has been told not to perform this activity without first scheduling downtime through the university.1/22/200810:30:00 PM
1/21/20085:00:00 PMNew Internet connection is slow.The new Internet connection, while supposedly faster than the old, is slower than the old connection. JCU and OARnet engineers have been and will continue working on the issue until it is resolved. ***** Update: engineers are still working on the problem at 4:30 am on 1/22/08 *****The problem was located in a piece of equipment located off-campus. Our Internet Service Provider has corrected the problem and normal traffic speed has returned.1/22/20089:30:00 AM
1/21/20084:00:00 PMSending e-mail off campusPart of the configuration of our new Internet connection is incorrect. JCU networking staff are working with OSCnet staff to diagnose the problem. Work on the problem will not stop until it is resolved. ***** Engineers are continuing to work on the problem as of 2:00 am *****The configuration problem has been located and corrected. All email going to and from campus has been delivered.1/22/20084:30:00 AM
12/3/200711:30:00 AMMain Campus Email ServerThe server is delivering mail very slowly. Message delivery is delayed by approximately two hours. The vendor is working on the problem. * * * UPDATE 3:45 pm: The vendor has identified the problem as a huge increase in spam email directed at our server. The source of the spam has been located and neutralized. Queued messages are now being delivered.Most queued messages were delivered by 6:30 pm. As indicated in the summary, the source of the spam has been neutralized.12/3/20076:30:00 PM
10/16/20077:30:00 AMCore network router failureRouter needs to be repaired.Router repaired, all services restored by 9:50 AM.10/16/20079:50:00 AM