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Click Here for JCU G-Mail
If your question is not listed, please call the Helpdesk at 216-397-3005

G-MAIL QUESTIONS & ANSWERS
John Carroll University has partnered with Google to deliver this robust email and application platform.

What is G-mail?
Gmail is the Google-powered e-mail service. The service offers built-in IM, voice and video chat, mobile access, spam and virus protection, IMAP, POP for each account.

Transferring E-mail/Contacts (Optional)

Security and Privacy


How do I access my JCU G-mail account?
Type gmail.jcu.edu into your browser to access your account. (DO NOT put 'www' in front of this address.)

How do I log into my JCU G-mail account?

  • The first time you access your G-mail account, you must use your Banner ID as your password.  You can reset the password to one of your choosing.
  • Your username will remain the same as it was before the move to G-mail.

Are there limitations on file sizes within the JCU G-mail account?
Your G-mail account has 25GB of storage.  You can send and receive mail messages up to 25 MB in size, including attachments.

Am I required to use my JCU G-mail account?
Utilizing the JCU G-mail account guarantees that users will receive notices and messages from the University.
You can forward mail sent to the JCU G-mail account to an outside account at your own risk.

Can I change my JCU G-mail account username?
No. Your account username cannot be changed.

How do I change the "Sent From" name on my account?
Follow the steps at this link to change the "Sent From" name on your account.

Can I send and receive e-mail from other accounts within my JCU G-mail account?
Yes. Follow these steps to add other e-mail accounts to send and receive mail within your JCU G-mail account.

Can I merge information from my Hotmail/Gmail/Yahoo, etc. account to my JCU G-mail account?
To transfer information from one account to another, users can either manually forward individual messages to JCU G-mail accounts or perform a bulk merge.
NOTE: We do not currently recommend or support the merging of JCU G-mail accounts with other
accounts, such as Hotmail, Gmail, Yahoo, etc. If you choose to use Google's Mail Fetcher service, you
run the risk of your personal account being locked for excessive traffic.

Can I import contacts I already have into my JCU G-mail account?
Yes. See contact import help for details.

How do I find other JCU e-mail addresses?
Utilize the JCU Online Directory to find other John Carroll addresses, and as you send messages from your JCU G-mail account, addresses are automatically added to your address book.

Are there any issues with setting up IMAP access on an iPhone/Blackberry to my JCU G-mail account?
To set up IMAP on your iPhone/Blackberry, you must supply your full Account Username including the @jcu.edu and Account Password.

Before you can use the built-in email application on your iPhone/Blackberry to retrieve mail from your gmail account you must log into gmail from a computer and enable IMAP on your gmail account.

  • From a computer log into your JCU gmail account.
  • Open the account settings by clicking Settings at the top right (next to Help and Sign Out)
  • In the settings window, select Forwarding and POP/IMAP at the top
  • In the IMAP Access section (should be the 3rd section) select Enable IMAP if it is not already selected, and click Save Changes at the bottom.
  • You should now automatically be returned to your inbox.  You can sign out of gmail and close your browser at this time if you wish.

How do I receive my G-mail messages on my BlackBerry?
The Information Technology Services department will assist in activating your Blackberry on the new system. Call the Helpdesk (ext. 3005) and a ticket will be created.

Are there any issues with using an IPOD to access my JCU G-mail account?
IPOD touches have to be on the jcuwpa2 network to work with your JCU Gmail account.

How do I set-up forwarding/vacation response for my JCU G-mail account?
You can create a vacation response in your JCU G-mail account that will automatically reply to anyone who e-mails you.
Forwarding capabilities are also available within your account settings.

What happens to my existing forwards when I activate an JCU G-mail account?
If you would like to forward mail sent to your JCU G-mail account to an outside account (e.g. Hotmail, Yahoo, Gmail), you must manually set the forwards in your G-mail account.

What happens to my JCU Online Directory entry after account activation?
Your JCU Online Directory entry will remain the same because your e-mail address remains the same.

Can I use other e-mail applications to read my JCU G-mail account?
Yes. IMAP and POP Access is available. A list of supported e-mail clients and associated configuration settings is also available.
When configuring access, be sure to enter in your full JCU e-mail address as the user name. For example, a user name would be jwild13@jcu.edu instead of jwild13.

What if I forget my password?
Contact the John Carroll Helpdesk by: visiting us on the 4th floor of Rodman with a photo ID, or calling 216-397-3005.

How do I change my password?
You can change your password within your account settings.

Where can I find additional help and information?
The Google Help Center is a great resource for all questions and is updated often. The Google Apps Help Forum also hosts current conversations about known issues.

 

Transferring E-mail/Contacts (Optional)

Is there a tool available for transferring messages and contacts from my current JCU e-mail account to my new JCU G-mail account?
Yes. If you are using Outlook, Outlook Express, or Thunderbird as your e-mail application, you are able to download the Google App Sync for a more convenient message and contact migration.

Can I transfer messages from a non-John Carroll mailbox such as Gmail or Yahoo to my new JCU G-mail account?
Yes, you can import messages and contacts from any external account that supports POP access. First you will need to enable POP access in the settings section of your external account. Then, follow the steps below to import messages to your JCU G-mail account:

  • Click Settings in the upper-right-hand corner of the mail page, then click Forwarding and POP/IMAP.
  • In the POP Download section, click “Enable POP for all mail (even mail that's already been downloaded)”.
  • In the “When messages are accessed with POP” option, select “keep JCU G-mail Mail's copy in the Inbox”.
  • Click the “Save Changes” button.
  • Under Settings, click “Accounts”.
  • In the “Get mail from other accounts” section, click “Add a mail account you own”.
  • Enter the full e-mail address of the external account to get mail from, then click “Next Step”.
  • Supply the mail settings for the external account including the username and password that you use to log in. Keep the default settings for POP server, port and the SSL connection, then click “Add Account”.
  • You will see the option to send mail from your JCU G-mail account using the e-mail address of your external account. Click “Finish”.
  • The process of fetching your messages can take several hours. Move any messages stored in personal folders to your Inbox after all messages in your Inbox have been transferred.
  • You can disable the POP settings in both accounts after your messages have been successfully migrated.

How do I export contacts from my current WebMail to JCU G-mail?
To export contacts from your John Carroll WebMail account to your JCU G-mail account, first log into WebMail.

  • On the left-hand side of the page, click on "Address Book"
  • Click on "Import/Export"
  • In the lower portion of the window, use the default selections and Click the "Export Now" button.

To import these contacts into your JCU G-mail account, follow the steps at Importing Contacts.

What is the recommended approach for transferring e-mail from my current JCU account to my new JCU G-mail account?

Setup Outlook 2007 to work with Gmail  & Mirapoint for Current Outlook Users
If you are already an Outlook user, you will find instructions at the following link to configure your application to see your JCU Gmail.  First ENABLE IMAP, then click on the CONFIGURATION INSTRUCTIONS link. 
http://mail.google.com/support/bin/answer.py?answer=77689

Setup Outlook 2010

http://www.howtogeek.com/howto/17248/set-up-gmail-imap-in-outlook-2010/

http://www.youtube.com/watch?v=IOQGNvPSMO0

Setup Outlook 2007 to work with Gmail  & Mirapoint for First Time Users (these instructions are not for OUTLOOK EXPRESS)
First login to your JCU Gmail account, then ENABLE IMAP for your account using this link-
http://mail.google.com/support/bin/answer.py?answer=77689
Then click Save Changes at the bottom of the screen.
Next, you must configure Outlook with settings to point to your JCU Gmail account and to your Mirapoint account.  Once Outlook is configured with both account settings, you can drag the messages you want to move from your Mirapoint Inbox to your JCU Gmail Inbox.
The first pass through these instructions will setup your JCU Gmail account.  The second will setup Mirapoint.

  • Open Outlook.

If you are setting up Outlook for the first time continue start at step 2, otherwise continue at step 4

  • In the Outlook 2007 Startup window, select NEXT, then YESNEXT
  • Skip to step 6
  • Select the TOOLS menu, ACCOUNT SETTINGS, then click the NEW button in the next screen

  

  • Select the Microsoft Exchange, POP3, IMAP, or HTTP option in the next screen and then the NEXT button
  • Select Manually configure server settings or additional server types at the bottom of the screen and then the Next button
  • Select Internet E-mail option, click Next and fill in the settings that follow:.
  • Settings (Gmail): 
    • Your Name: first name last name
    • E-mail Address:   username@jcu.edu
    • Account Type:  select IMAP
    • Incoming mail server: imap.gmail.com
    • Outgoing mail server: smtp.gmail.com
    • User Name:  your JCU Gmail username@jcu.edu
    • Password:    your JCU Gmail password
    • Click the More Settings... button, then the OUTGOING SERVER tab.  Use the settings below.

    • Next click the ADVANCED tab and input the settings from the following image

    • For your JCU Gmail setup, make sure the fields in the above window match the settings shown
    • Your settings are finished, Click OK > Next > Finish.
    • Restart Outlook
    • Complete Pass 1 if you need to setup Mirapoint also, otherwise skip to Step 9.

Pass 2 (if necessary)
If you need to setup Outlook to read your Mirapoint account also, start Outlook again and repeat steps 4 through 7.  Use the following information for the Settings in step 8:
Settings (Mirapoint): 

    • Your Name: first name last name
    • E-mail Address:   username@jcu.edu
    • Account Type:  select IMAP
    • Incoming mail server:  mirapoint.jcu.edu
    • Outgoing mail server:  mirapoint.jcu.edu
    • User Name:  your JCU e-mail username@jcu.edu
    • Password:    your JCU e-mail password
    • Click the More Settings... button, then the OUTGOING SERVER tab.  Use the settings below.

    • Next click the ADVANCED tab and input the settings from the following image

    • For your Mirapoint setup, make sure the fields in the above window match the settings shown
    • Your Mirapoint settings are finished, Click OK > Next > Finish.
    • Restart Outlook
  • Your are now set to drag & drop from your Mirapoint account to your JCU Gmail account.

 

Security and Privacy

Is my JCU G-mail account secure and private?
Google has promised to uphold a strict privacy policy and to always treat your personal information with the utmost care and security. Read more about Google Privacy & Security. Keep in mind that Google has agreed that John Carroll University student data is subject to the Family Educational Rights and Privacy Act (FERPA) when in Google's possession.

How is my personal data used?
Google's computers process the information in your account for the purpose of providing an effective service (e.g. putting mail into folders, maintaining contact lists, etc.). See above for more information.

John Carroll University, University Heights, OH 44118  |  (216) 397-1886