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    216-397-4261
    216-397-1734 (fax)

 
 
    216-397-3005
    helpdesk@jcu.edu

 
 
 
 
 

HELP DESK HOURS
216-397-3005

The Helpdesk provides front line support to users who call the Information Technology Services’ department for technology related issues. The Helpdesk staff ensures all incoming calls are entered into the Helpdesk database. All calls are to be resolved by the staffer or dispatched to the appropriate member of the professional staff.

Located on the fourth floor of Rodman Hall, the summer hours are as follows:

Help Desk SUMMER HOURS (Staffed)
Monday thru Thursday
– 8 am till 10 pm
  Password changes 8am-7pm currently
Friday
- 8 am till 6 pm
  Password changes 8am-6pm currently
Saturday
– 9 am till 8 pm
(On-call professional/ student both off campus)
Currently no provision for password changes
Sunday
– Noon till 9 pm
(On-call professional/student both off campus)
Currently no provision for password changes

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Help Desk DAY (Staffed)
Monday thru Thursday
– 8 am till 10 pm
Friday
– 8 am till 6 pm
Saturday
–Noon till 6 pm
Sunday
– Noon till 10 pm

Walk-in service 8 am till 5 pm. Call-in service 8 am till 6 pm. The helpdesk can also be reached at: helpdesk@jcu.edu

Student computer support is available in the RecPlex Lab, LSC 40 during the semester. The student technicians will work with you to repair your system.

Student Computer Support (Staffed)
Sunday
– 4 pm till 9 pm
Monday
– 2 pm till 7 pm
Tuesday
– 2 pm till 7 pm
Wednesday
– 2 pm till 7 pm
Thursday
– 2 pm till 7 pm

If there are not technicians in the lab during the posted hours or if the printers are out of paper, please call the helpdesk at extension 3005.

Do not submit a work order through School Dude.

 

John Carroll University, University Heights, OH 44118  |  (216) 397-1886