HELP DESK HOURS
216-397-3005
The Helpdesk provides front line support
to users who call the Information Technology Services’ department
for technology related issues. The Helpdesk staff ensures
all incoming calls are entered into the Helpdesk database.
All calls are to be resolved by the staffer or dispatched
to the appropriate member of the professional staff.
|
| School Week |
Average Calls Per Day |
10/24/11 |
40 |
10/17/11 |
50 |
10/10/11 |
46 |
10/3/11 |
47 |
|
Located on the fourth floor of Rodman Hall, the regular hours are as follows:
| Help Desk DAY (Staffed) |
Monday thru Thursday |
– 8 am till 10pm |
Friday |
– 8 am till 6 pm |
Saturday |
–(On-call essential system/network support only) |
Sunday |
– Noon till 10pm |
The summer hours are as follows:
| Help Desk SUMMER HOURS (Staffed) |
Monday thru Thursday |
– 8 am till 9 pm |
Friday |
– 8 am till 6 pm |
Saturday |
–(On-call essential system/network support only) |
Sunday |
–(On-call essential system/network support only) |
helpdesk@jcu.edu
Student computer support is available in the RecPlex Lab, LSC 40 during the semester. The student technicians will work with you to repair your system.
| Student Computer Support (Staffed) |
Sunday |
– 4 pm till 9 pm |
Monday |
– 4 pm till 9 pm |
Tuesday |
– 4 pm till 9 pm |
Wednesday |
– 4 pm till 9 pm |
Thursday |
– 4 pm till 9 pm |
|
