Welcome to the first edition of the Information Technology Services Newsletter. It
is our sincere hope you find the newsletter interesting and informative. This
newsletter will be delivered to your e-mail inbox on a regular basis to keep
you informed about the exciting new things happening in information technology
on the John Carroll campus. Be sure to check out the Quick
Links in the left navigational panel as they will lead you to additional
interesting information. Please let us know what you think; your feedback
will be used to shape future issues of the newsletter. Feedback may be
sent to the newsletter editor, Cathy Zehe (email@example.com),
or directly to me (firstname.lastname@example.org). Enjoy!
Department Name Change
The name of the Information Services Department has been changed to
Information Technology Services to better indicate the functions performed
by the group. Information Technology (IT) is the common terminology
used to refer to the group that provides computer and technical support
both within higher education and in industry. While the name of the department
has changed, the department's commitment to customer services remains
Jim Burke Interim
Executive Director, Information Technology Services
ITS Projects Page
A new page has been added to the IT website listing the
department’s major projects. A project is included
on this page if it fits one of the three following criteria: 1)
Broad impact on campus constituents; 2) Significant financial investment;
or 3) Significant labor expended to implement the project. Eventually
each project will be linked to a blog allowing for periodic status
updates. The addition of the blogs will also allow for feedback
from viewers. This page will be a work in progress (as are
many of the projects!) as we work to better inform the campus
community of the work being done by IT. Please let us know
if you find this information useful and what changes and/or additions
would make it more useful. To access the projects page click
here: ITS Projects
We deeply appreciate the participation of all those
who took the time to respond to the first ITS customer
satisfaction survey. Over
300 faculty, staff and administrators and over 900 students responded
to the survey. The rich collection of information is still
being analyzed and will be very helpful as we map out the ITS projects
and goals for the next year. We will be including some of
the more interesting information in future issues of this newsletter.
Parker, Associate Director, Network Systems
over the Internet
What is phishing?
Phishing is an attempt by a scam artist to gather personal
information from unsuspecting individuals. The “ph” is
used instead of the “f” because phishing is
a term used by hackers. This term dates back to the “Phone
Phreaking” telephone scandals in the 1970’s.
Scam artists try to obtain information like username, password,
social security number, bank account and credit card info.
This personal information is used for fraudulent purposes
and malicious activities like using an e-mail system to send
spam e-mail messages. Identity theft is the most common use
of an individual’s personal information.
Many companies and other educational institutions send educational
email to their clients informing them that they should not
respond to phishing emails. We cannot emphasize enough
the danger involved in responding to phishing attempts. In
addition to endangering university systems which may be compromised
by your hijacked account, the risk of identity theft is
real. If you are unsure that a message is legitimate,
please ask the ITS department to validate the authenticity
of the sender. You can send the message to email@example.com and
we will gladly check for you.
to ask themselves: why would the person sending this message
ask me for this information? Any legitimate bank and/or educational
institution will not need any personal information from customers
or students. This information is already in the institution’s
databases. Therefore there is never a need to ask for this
type of personal information.
The Federal Trade Commission has setup a website in an attempt
to educate citizens about phishing over the internet. You
may reach the website at the following web address: http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt127.shtm
Rollout & Training
Office 2007 has many enhancements and is significantly different
from previous versions. Human Resources has scheduled multiple
on-campus classes to reduce the learning curve associated with
transitioning to this version and to minimize work disruptions. We
strongly recommend everyone take advantage of this opportunity. Special
classes are being scheduled for Access because the program is
radically different from previous versions. If you have
Access databases, you need to attend a class or an online tutorial
before installing Office 2007 on your system. The schedule
of classes can be found at Office
The deployment of Office 2007 to FSA computers
has begun. If you are getting a new computer, it will
come with Office 2007 already installed. For those not
receiving a new computer, Office 2007 has been installed in
the background on your computer.
Patricia Dawson, Associate Director,
You can easily complete the installation
with instructions given out at the training class. All
existing computers need to be checked to determine if they
have our minimum memory requirement, 1GB RAM. Systems
purchased last summer or later, meet this minimum. To
check your system’s installed memory, right-click on
MY COMPUTER and then select PROPERTIES. Your amount of
installed RAM will be displayed in the bottom right half of
the pop-up box. Additional RAM can be purchased for approximately
$49/GB. Send a purchase
requisition to Information Technology Services for the
additional RAM desired and it will be installed shortly thereafter.
As part of the upgrade to Office 2007, the Office
2003 applications will be removed from your computer. Only
the old applications will be removed, not your documents – they
will remain intact. Any document created in an Office
2003 application is fully compatible with the corresponding
Office 2007 application. Documents created in Office
2007 can be accessed in Office 2003 using the Compatibility
Pack which you can download and install from this link:
The instructions for self-installing Office
2007 will be given to attendees of the hands-on training at
the end of the class. If you cannot attend one of the
hands-on sessions, there are many free Microsoft online tutorials
accessible via this link, http://office.microsoft.com/en-us/training/default.aspx. If
you choose to utilize the online tutorials instead of attending
the hands-on training, contact the Help Desk for instructions
on completing the installation.
Office 2007 will be installed in all classrooms
and labs by the end of this summer, with Office 2003 also available
at these locations via Citrix.
The final stage of the deployment of Office
2007 will be over the Christmas Break. Any FSA system
not running Office 2007 at that time will have the software
installed remotely so please plan your training accordingly.
If you have any questions concerning the Office
2007 rollout, contact the HelpDesk at x3005.
Summer Computer Purchase Installation
The installation of the summer computer purchase is
well underway at this time. The base configuration of
the mini-towers includes 2GB RAM, a 160GB hard drive, and a
CD/DVD burner. These systems do not have a 3.5” “floppy” drive. If
you still have data on 3.5” discs, you should start
the process of moving your data to USB Flash drives or CDs. If
you need assistance with the transfers, please call the HelpDesk. The
standard JCU software loaded on new systems remains the same
as in previous years, with the exception of the change from
Office 2003 to Office 2007. See the article on the Office
2007 Rollout for more information on this topic.
During this summer’s installation process,
we have approximately 130 systems to set up plus many more
displays, printers and other peripherals. To facilitate
the transition from Office 200x to Office 2007, individuals
that signed up for the Office 2007 training classes offered
by Human Resources were contacted first to schedule their installations. The
Desktop Specialists will be calling the remaining group of
individuals receiving new computers to schedule their installations. The
majority of installations should be completed by August 29th. Any
installation not completed by August 29th, will be postponed
until after September 12th. The postponement of installations
will allow you and us to handle the myriad of activities surrounding
the start of a new school year more efficiently without the
disruption of installing new equipment.
Tarby, PhD, Director, Instructional Technology Services |
The Faculty Technology Innovation Center
is offering a number of hands-on workshops throughout the
year. Check the FTIC web site at http://www.jcu.edu/ftic/workshops.asp regularly
as new sessions are added each month. Unless otherwise noted
all workshops are held in the FTIC lab (SC-134) Bohannon
Wikis and Blogs in Blackboard
Instructors wanting to include student wikis and blogs in
their teaching can now do so using the Teams
LX and Journal
LX tools available in Blackboard. Teams LX
makes it easy for students to create multimedia-rich
wiki websites alone or as part of a group. Instructors
can then review and assess the contributions of individual
students using powerful tracking features. Journal LX allows
students to create private or group blogs that can be read
and commented on by their classmates as well as the instructor.
To add a wiki or blog to a Blackboard course:
1. Enter a course.
2. Click a content area link in the
course menu frame.
3. Click the Edit
View link located at the
top right of the page.
4. In the select field,
select Wiki or Blog.
5. Click the Go button.
Network File Storage Changes
Over this summer, additional disk space was added to the University’s
network storage. This increased storage allows us to offer more
network space to all students and employees. The two areas that
were increased were users home folders (H: drives) and department
folders (O: drives). We encourage users to save their work to
these locations since they are backed up on a regular basis.
The following quota changes have been made:
Employee (faculty, staff, & administrators) home directories
(H: drive) – increased by 400%, from 250 MB to 1 GB.
Student home directories (H: drive) – increased by 250%,
from 100 MB to 250 MB.
Department folders (O: drive) – increased by 500%, from
1 GB to 5 GB.
Kaleal, Associate Director, Server Systems
To help improve performance and integrity of data, we have
also moved the storage location of the Desktop folder for
ACADEMICS domain user profiles (mainly students).
In the past, many students have had issues when they save
items to or remove them from their desktop, such as documents,
links, and folders. If the student exceeded the quota
associated with their desktop they would not receive an
error message until they logged off. At that point
it was too late. If
there is any kind of error when a student logs off of the
computer, any changes they made are lost.
To prevent this, we will be moving the Desktop location from
the roaming profile to the H: drive. Any changes to
files on the Desktop will be immediately saved to this location. There
is no waiting, errors on log off will have no effect on the
data stored there, and there is more network storage space
than is available with the roaming profile.
Reebel, Associate Director
of Administrative Computing
This fall the way we identify ourselves in Banner will
be changing. The familiar Banner ID (aka "the B number" or "the
T number") will still be around and still be your primary
identifier. But a new alternate id will be generated that
will be much easier to remember. It can be used to sign
on to Banner Self Service or to look up someone in Banner Forms
just like the B number. This is part of our continuous
effort to make Banner friendlier and more useful to the JCU community.
The new id will be the first nine characters of your email
or network account, for example bstudent0 for bstudent09. If
that would duplicate an existing alternate id, the last character
will be replaced with a tie-breaker generated from a to z. (I'm
talking to you, janderson08, janderson09 and all the rest of
you jandersons!) Social Security numbers will no longer
be used as alternate ids, but an upgrade to Banner will still
allow searching by SSN for a limited group of JCU employees.
Technology Systems Maintenance Window
The ITS maintenance window is scheduled every Wednesday
morning from 6:00AM to 7:45AM. During this time we perform
preventative maintenance and apply important patches and upgrades. Any
computer system or server, network or telephony component can be
unavailable during this time. Because of the nature of this
work most of these activities are not announced in advance.