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PC's and Network

This link will provide you with all of the information necessary to bring a computer on campus, set it up in your Residence Hall, and connect to the John Carroll network.

What to do prior to arriving on campus:

1. Make sure Automatic Updates are turned on

  • Click on Start menu
  • Right click on My Computer
  • Select Properties
  • Then click on Automatic updates tab
  • Select Automatic if is is not already selected
  • Click OK

How to run Windows Update:

  • Launch Internet Explorer browser and go to http://www.windowsupdate.com
  • Click on Scan for updates
  • Click Critical Updates and Service Packs
  • Click Review and install updates and then click Install Now
  • You may see a dialog box asking you to restart your computer after the installation has finished. The updates will not be activated until you restart.
  • Repeat these steps until the number of Critical Updates is zero.

2. Update your Antivirus Software

If the PC already has antivirus software, install the latest updates and run a full scan. Contact your PC or Antivirus vendor if you need help to clean your system.

John Carroll University provides Norton Antivirus software for all students.  We recommend that you do not pay extra for any antivirus software.  Once you arrive on campus, you can get the antivirus software from Information Services to replace the version on your system.

Antivirus software needs to be installed and updated. Below are links to free software if you don't have one already.

Symantec Endpoint Protection (Provided by the University)

Microsoft Security Essentials


Mac users should contact Apple or their vendor of choice for update instructions.

What to do when you arrive on campus:

1. Before Connecting

A full antivirus scan must be run. If ANY viruses are present, see the student PC technicians in the LSC 40 lab from 4pm to 9pm Sunday - Thursday.

2. Connecting to the Wired Network

Plug the PC into the Yellow or Blue port in your residence hall room using a 10/100base-T Ethernet cable. If you do not have an Ethernet cable, one can be purchased at the University Bookstore or nearly any computer or electronics store.

3. After Connecting

b. Once your connection is established, it is your responsibility to abide by all rules and regulations associated with the use of JCU’s network. This includes any and all state and federal laws as well as John Carroll University’s Information Technology Ethics Policy:


4. Connecting to the Wireless Network (for laptops)

Establish your wired connection, then follow the directions located at:


Frequently Asked Questions:

Q: Does this apply to me?

A: Yes. If you plan to use your own computer in a residence hall room, the wireless network, or any other wired network port, this applies to you.

Q: I am a commuter. Does this apply to me?

A: Yes. If you plan to bring your PC to campus to utilize wired ports or the wireless network, this applies to you.

Q: My PC is brand new and is still in the box. Does this apply to me?

A: Yes. Even if your PC is fully updated, JCU requires you to follow this procedure to ensure a safe computing environment for everyone. New PCs are rarely fully updated.

Q: Where can I get help?

A: Student computer support is available in the RecPlex Lab, LSC 40. The student technicians will work with you to repair your system.

Student Computer Support (Staffed)
Sunday through Thursday – 9 am till 4 pm

Need Assistance?

Contact the JCU Information Services Student Help Desk

at (216) 397-3004 with questions.


Sunday: Noon – 10:00 PM

Monday – Thursday: 8:00 AM – 10:00 PM

Friday: 8:00 AM – 6:00 PM

Saturday: Noon – 6:00 PM



John Carroll University, University Heights, OH 44118  |  (216) 397-4294  | (888) 335-6800 (toll-free)   |  (216) 397-4981 (fax)