How to respond to Requests from Law Enforcement Officers, U.S Immigration and Customs Enforcement, Subpoenas, and Search Warrants
If a law enforcement officer or agent approaches you on university-owned property requesting information about a university community member, contracted vendor, or alumni:
- Inform the officer or agent that you will be referring them directly to JCUPD.
- Contact JCUPD regarding the request from the law enforcement officer or agent. JCUPD is located in the D.J. Lombardo Student Center Suite 14 and can be reached at 216-397-1234.
Please follow these procedures whether you are on campus or off-campus for a University-sponsored activity. For further guidance, students should contact the Dean of Students Office, while faculty and staff should contact their supervisor.
General Guidelines on Information Access and Privacy
In order to be in compliance with applicable laws and university policies, we require that members of the university community follow the following guidelines:
- Confidentiality: Never disclose information about students, faculty, staff, or alumni without proper authorization or direction from the appropriate university office.
- Referral: Always refer inquiries to the designated offices mentioned above to ensure compliance with university policies and applicable laws.
- Documentation: Maintain records of all interactions related to requests for information, including the name and contact information of the requester, the nature of the request, and the steps taken in response.
If you have questions about this protocol or need further guidance, please contact JCUPD or the Office of Human Resources. Thank you for your commitment to safeguarding the privacy and security of our university community.
Resources for Students, Faculty, and Staff
John Carroll University is committed to supporting the holistic well-being of our community. The following resources are available to students, faculty, and staff to foster health, connection, and personal growth:
- All One Health Employee Assistance Program (EAP):
Available to all employees, this program offers free and confidential support for mental health, legal assistance, financial counseling, and more. Access 24/7 services by calling 1-800-123-4567 or visiting All One Health's website. - University Counseling Center (UCC):
For students seeking mental health support, the UCC provides counseling, workshops, and referrals. Visit the center, call 216-397-4283, or email counselingcenter@jcu.edu. - Campus Ministry:
Rooted in JCU's Jesuit mission, Campus Ministry offers spiritual guidance, retreats, and opportunities for faith exploration. Located in Saint Francis Chapel, Campus Ministry can be reached at 216-397-4717 or via email at campusministry@jcu.edu. - Center for Student Belonging:
The CSB promotes belonging through programs, advocacy, and education on campus. Visit the CSB in Room 202 of the DJ Lombardo Student Center, call 216-397-4185, or email csb@jcu.edu. - Dean of Students Office:
The Dean of Students Office is committed to ensuring the holistic wellbeing of all JCU students. If you or a student you know needs care and support resources, please contact the Dean of Students at (216) 397-3010, email deanofstudents@jcu.edu, or visit the office in Room 207 of the DJ Lombardo Student Center. You can also complete the Care and Support Resource Request Form or submit a Care and Support Reporting Form.
These resources reflect our shared commitment to caring for the whole person—mind, body, and spirit. For additional support or guidance, please don't hesitate to reach out to any of these offices.
