Application Process

About AIM (Accessible Information Management)

AIM is the web-based tool John Carroll students use to request accommodations, send accommodation letters to faculty, acknowledge policies, and more.

Log into AIM: Open the AIM student portal using your JCU campus credentials.

Steps to request accommodations

1. Apply in AIM: Start your application in AIM.
2. Upload documentation: Provide current documentation from a qualified professional. See Documentation guidelines.
3. Schedule intake: Watch your JCU email for an invitation from SAS to book your intake meeting.
4. Approval & next steps: You’ll receive an email outlining approved accommodations and how to use them.

Tip: Submit early. Some accommodations require coordination and advance preparation.

Choose your path

• Academic accommodations — course-related supports (testing, note-taking, formats, assistive technology).
• Non-academic accommodations — housing, meal plan, parking, emotional support animal (ESA).

Academic accommodations

Examples include extended exam time, distraction-reduced testing, note-taking support, alternative formats, and approved assistive technology.

Apply in AIM for academic accommodations

Non-academic accommodations

You can submit multiple non-academic requests within the same AIM application. Documentation is typically uploaded for each request.

• Housing accommodations
• Meal plan accommodations
• Parking accommodations
• Emotional Support Animal (ESA)

Apply in AIM for non-academic accommodations

What to expect at your intake meeting

• 30–45 minutes with SAS to understand your courses, environment, and goals.
• Review documentation (if available) and discuss functional impacts.
• Identify reasonable accommodations and next steps.
• Timeline for letters and, if needed, coordination with other offices.

What to expect next

• Intake scheduling is based on when your application and documentation are received.
• Non-academic requests may require coordination with Residence Life, Dining, or Parking.
• See Deadlines & Availability for priority windows and coordination notes.

Typical lead times & coordination

• Alternative formats/captioning: start as early as possible; turnaround depends on materials.
• Housing/Meal/Parking/ESA: timelines follow partner offices; submit early for best availability.

Privacy & consent (quick note)

Faculty receive only your accommodation letter you send through AIM—not your diagnosis or documentation. See full details on Privacy & consent.

Important reminders

• You must request accommodations each semester in AIM for timely implementation.
• Professors are not obligated to provide classroom accommodations until they receive your official accommodation letter via AIM.
• Faculty do not receive notice of your SAS registration unless you choose to send your letter.