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Academic Accommodations: AIM Student Portal

If you are already a registered SAS student, you will have an online profile on the AIM student Portal. Click the link below to access your information and request your accommodations.

Log into AIM

Use your John Carroll University campus credentials to log into AIM, the online services portal that JCU students use to request accommodations and send their Letter of Accommodation to faculty,  acknowledge policies, and more!


Video Tutorial Guides- Go to our AIM at JCU YouTube page for step-by-step video tutorials:

About AIM

Accessible Information Management (AIM) is a web-based tool for John Carroll students registered with Student Accessibility Services. AIM currently provides students the following services:

  • Request academic accommodations each semester
  • electronically e-mail your accommodation letter to your professor

General guidelines and step-by-step tutorials for accessing AIM are provided below.

Why do I need to use AIM?

  • You must request accommodations each semester through AIM in order to ensure the most effective implementation of your accommodations.
    • Please make sure to request your accommodations in a timely manner, as some accommodations require advanced preparation and planning.
  • Professors are not obligated to provide you with classroom accommodations if you have not provided your official accommodation letter .
    • Unless requested by the student registered with SAS, faculty members receive no notification of your registration status at SAS or your accommodations.
    • Your accommodations can be requested and e-mailed to you and to your professors upon your request through AIM. 
    • Faculty cannot request verification of accommodations directly from SAS.

Every semester, students must complete the following in AIM:

  • Request Accommodations
  • Acknowledge SAS policies 
  • Send Accommodation Letter to Faculty

Tips for Requesting Accommodations

  • SAS recommends that you contact your professors before the start of (or at the beginning of) each semester to discuss your accommodation needs for each class. 
  • Familiarize yourself with each course's syllabus and requirements; proactively address any questions or concerns you may have regarding the provision of your accommodations.
  • Please remember that you do not need to identify the nature of your disability to your professors; however, many students have found it helpful to discuss their specific learning styles with their professors.

AIM Video Tutorials

Watch our tutorial videos online to learn how to use your AIM account to manage your accommodations. All videos can be found on our "AIM at JCU" YouTube channel (

Requesting your LOA:

Attendance Accommodation - Agreements with Instructors:

Student Navigation on AIM:

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Dear Students,

Student Accessibility Services (SAS) appreciates the flexibility you've shown in adapting to changes in our office while navigating the larger challenges of the recent campus transitions. This semester, please remember to renew your letter of accommodation (LOA) by filling out this form if you have not already completed this with SAS. When you've received your updated LOA from SAS, please email it to your instructors as soon as possible and discuss your accommodations with them. It is important to keep in mind, accommodations are not active until you have given your LOA to your professors and accommodations are not retroactive. 

If you would like assistance with academic coaching, including study stills, time management and organization our Graduate Assistants, Ella McNamara and Stephanie Newrones are available to schedule in person and zoom check-in meetings. Also, our new Administrative Assistant, Elizabeth Cross is here to provide office assistance and answer any questions. Accessibility Specialist Elise Williams in her new role, is here to provide additional support with accommodations. To schedule an appointment with any staff member or to ask questions email, call (216) 397-4967 or stop by Dolan-109E.

Allison Kaskey Profile Picture

Testing-  Please see the Test Accommodations in STC & SAS tab for more information.  Please note, for students who receive the accommodations of extra-test time or a distraction reduced environment you should try to make arrangements with your instructors to receive these accommodations in the classroom or academic department. If after talking with your instructor, the accommodations cannot be met in the classroom or department, then you may schedule to take your exam at the Satellite Testing Center (STC). The STC has limited hours. Please schedule 3 business (Monday-Friday) days in advance by emailing the STC test proctor  

If your LOA specifies the use of assistive technology (text to speech or speech to text software) and/or specialized equipment for testing accommodations, you may schedule to take your exams at SAS and should do so 3 business (Monday-Friday) days in advance. To do so please email, call (216) 397-4967 or stop by Dolan-109E.

We will keep you updated on any other future changes.

Have a great semester! 


Allison West Kaskey, Director

Student Accessibility Services


Satellite Testing Center (STC) and Student Accessibility Services (SAS) Testing Center:

Which One Do I Take My Test In?

Are you using specialized software (i.e. text-to-speech, speech-to-text, word processor) or equipment (i.e. health monitoring system, use of a computer) accommodation/s during your test? 

  • Yes: You will take your test in the SAS Testing Center 
  • No: You will take your test in the Satellite Testing Center (STC). All other testing accommodations (i.e. extended test time, reduced distraction environment, etc.) are to be scheduled at the Satellite Testing Center. (Please see below for details). 
  • Regardless of your testing location in STC or SAS, you will schedule your test using this (Test Proctor) email

Schedule your Test:

To schedule your test at the Satellite Testing Center or Student Accessibility Services:

  1. Schedule 3 Business (Monday-Friday) days in advance by emailing testproctor@jcu.eduInclude the following information: class name, instructor name, day and time taking test, and length of test. *Please Note: Times in the STC are limited, please see below. 

  2. Complete the student section of the Exam Administration Form (Click Here for Fillable PDF/ Click Here for Word) and submit to your instructor a week prior to the test.


If you have any questions or concerns feel free to contact SAS at

Satellite Testing Center: 

The goal of the Satellite Testing Center (STC) is to support John Carroll University in carrying out testing accommodations for registered SAS students. 

Your instructors should first try to meet your accommodations in the classroom or the academic department. If after talking with your instructor the accommodations cannot be met in the classroom or department by your instructor, then you may schedule to take their exam at the Satellite Testing Center. 

SAS Testing Center- For students with specialized software and/ or equipment

SAS will continue to proctor students who use specialized software (speech to text, text to speech, etc) and/or equipment (use of computer as an accommodation as noted on your letter of accommodation). Students should schedule 3 Business (Monday-Friday) days in advance with SAS and faculty may email the exam and administration form to The SAS Testing Center is available Monday-Friday 8:30am-5pm.

Housing Accommodations:

Application: Click Here for PDFClick Here for Word Document

Priority Availability Deadline: Friday January 19, 2024

*All Accommodations are fulfilled based on availability. Applications received after the priority deadline will be reviewed on a case-by-case basis and we cannot assure your request will be fulfilled. Please note, space is limited. Requests submitted after the priority date are based on availability and may require a waitlist.*

All requests for housing accommodations for students with disabilities will be reviewed by the Housing Accommodation Committee.  Students must provide documentation that indicates a diagnosed impairment that is a current substantial limitation to a major life activity as it relates to housing.  The Office of Residence Life will determine an appropriate housing assignment based on accommodation approval and availability in housing vacancies.  Student Accessibility Services reserves the right to request additional documentation if necessary in order to provide appropriate services.  Please complete the necessary part(s) of the application (linked above).  

Upon completion, please submit to:

Student Accessibility Services   John Carroll University  1 John Carroll Boulevard   University Heights, Ohio 44118  Phone: (216) 397-4967  Fax: (216) 397-1820  Email:

This request form must be submitted each year according to housing deadlines in order to review and renew (as appropriate) accommodations provided through Residence Life.   


If you have already received housing accommodations and will be renewing your same request for the next school year (Fall 2024-Spring 2025) you should complete only part 1 of the attached application. 

Any housing accommodations previously approved for this school year (Fall 2023- Spring 2024) will remain approved for the Spring 2024 semester upon returning to campus.

New Request:

If you are submitting a new request for the next school year (Fall 2024-Spring 2025), both part 1 and part 2 of the attached application needs to be completed.  You will complete part 1 of the application and your licensed treatment provider (doctor, therapist, psychiatrist, CNP, etc.) will complete part 2. Please provide current and comprehensive documentation of the disorder from a current treatment/assessment professional that is qualified to make the diagnosis. The licensed provider should specifically address the accommodation you are requesting and provide support related to the diagnosis/es listed. 

Incoming JCU Freshmen:

Applications should be submitted to Student Accessibility Services (SAS) by Monday, June 3, 2024  for priority availability.

Students should complete part 1 of the application and the student’s licensed treatment provider (doctor, psychologist, therapist, etc.)  must complete part 2.

 To submit your housing accommodation request for the 2024-2025 school year follow the instructions below:

1.) Complete the attached housing accommodation application and submit the form to Student Accessibility Services by scanning/emailing to

2.) After you have completed and submitted your housing accommodation form to SAS, your request will be reviewed. Please note, placements are assigned by Residence Life and are dependent on need and inventory, not based on preference. For any specific housing related questions please contact Residence Life.

*All Accommodations are fulfilled based on availability. Applications received after the deadline will be reviewed on a case-by-case basis and we cannot assure your request will be fulfilled. Please note, space is limited. Requests submitted after the priority date are based on availability and may require a waitlist.*


Meal Plan Accommodation:

Application: Click Here for PDF / Click Here for Word Document

John Carroll’s Dining Services offers a wide variety of dining options capable of accommodating many different dietary needs. The goal of this process is to provide students with the tools they need to be active in the management of their allergy or food-related medical condition within the dining program. After this request form has been reviewed by Student Accessibility Services, the student may be asked to meet with dining services to discuss dining options.  John Carroll University is committed to the full participation of students with disabilities in all aspects of university life, including the dining experience. As a residential university, John Carroll University requires that all students living on campus participate in the meal plan available through dining services. Virtually all students’ needs can be met through the standard meal plan options. However, students with conditions whose needs cannot be met through this process may request meal plan accommodations. The application (linked above) must be completed and submitted to the office of Student Accessibility Services to request meal plan accommodations.  


Emotional Support Animal (ESA) Accommodation:

Application: Please reach out to 

John Carroll University provides reasonable accommodations to students with disabilities who have a verifiable need for a reasonable accommodation. A reasonable accommodation is an exception to the usual rules, policies, practices, or services that a resident with a disability may need to have an equal opportunity to use and enjoy university housing. The Reasonable Accommodation Verification Form for Emotional Support Animals (application linked above) authorizes an appropriately qualified health professional who has evaluated the student resident, to provide the information requested on this form. 

Assistive Technology Resources

Please be aware that you may need to update your computer software/ applications in order for programs to work at their optimal level.

Text-to-Speech & Screen Readers:

Speech-to-Text (Transcription):

Text Magnifiers

  • Mac Users: use the Zoom located in “System Preferences,” under “Accessibility.” Zoom will increase font size, but will not work as a screen reader.
  • Windows Users: Windows Magnifier will work to increase font size, but will not necessarily work as a screen reader (needs Windows 10, Windows 8.1 or Windows 7).


Bookshare (E-Text Accommodation):

The cost of membership is covered by SAS services for students with an E-Text accommodation. Bookshare believes that people with print disabilities should have the same ease of access to books and periodicals that people without disabilities enjoy. The library provides legal access to over 988,00 titles which include books, textbooks, and more. The reading can be customized in audio, audio + highlighted text, braille, large font, and others! Information source:

Online Video Tutorial: Click Here

Website tour of Bookshare: Click Here

A Note from CSDI Wayfinders Program Coordinator: 

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Updated Spring 2023

Hello everyone, 

Another opportunity to work a PAID micro-internship and gain valuable professional experience! 

Similar to handshake, we have a website found here:

Please create an account on the website and fill out as much information. It is very important that you mark JCU under education to view/apply to our internships. You can also connect to your Linkedin, or you can share your resume on Parker Dewey. You will see the projects already posted! If you apply for any position, send me an email so I can follow up. 

Please contact Daniella if you have any questions.



Daniella M. Flores

Program Coordinator

Center for Student Diversity and Inclusion | John Carroll University

Pronouns: She/Her/Hers

Schedule a meeting with me

(216) 397-1583
1 John Carroll Blvd.

SAS Career Workshop:

SAS teamed up with JCU Career Services and JCU Center for Student Diversity and Inclusion (CSDI) to talk about Career, the Wayfinders Program and JCU Micro-Internships. The links and resources to these topics can be found below. 

SAS Career Workshop-Career Services Powerpoint:

SAS Career Workshop Additional Information and Resources (Career Services & CSDI):

SAS Career Workshop- Career Services Video Presentation:

SAS Career Workshop Video Q & A Panel:

Additional SAS Career Powerpoint: