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Report a Web Accessibility Issue

If you encounter a web accessibility issue (e.g., problems with screen readers, missing alternative text, inaccessible PDFs, etc.), please report it using our online form:

Report a Web Accessibility Issue

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If you are experiencing issues accessing your JCU email, Canvas, or other login-related problems, please contact the IT Help Desk instead.

Statement on JCU Website and Other Accessibility Efforts

Consistent with its mission, John Carroll University seeks to ensure that every student, faculty, staff member and visitor feels welcome and has the equal access to work and educational opportunities. Accessibility helps make every member of the campus community feel welcome by providing all with access to educational and employment information and services.

This year, the University has moved toward an expanded comprehensive website accessibility plan as a next step toward creating a more inclusive atmosphere where every student can effectively learn and thrive, every employee can perform to full potential, and every visitor on the JCU website feels welcome.

JCU has designed a new website and a comprehensive plan to make accessible our website and other information technology on campus and online. The University's new website is WCAG 2.0 compliant. The University is working on making accessible certain legacy PDF documents that existed on the prior website so they are properly tagged or titled. The University is working with other third-party contractors to assure any external vendors maintain WCAG 2.0 accessibility compliance. The University also has engaged in training sessions for power users on the new website and web accessibility measures.

The University is taking these initiatives as good-faith efforts to become fully accessible to individuals with disabilities and in full compliance with applicable laws and regulations. Current initiatives include: providing guidance on accessibility requirements for web content providers for use in web pages; developing a plan for accessibility updates as identified; training employees on accessibility best practices;  adding accessibility requirements for vendors where appropriate; and providing a mechanism for reporting accessibility issues with the website.

The University has formed a Task Force to review and implement web accessibility initiatives.

Web Accessibility Task Force

The Web Accessibility Task Force oversees accessibility initiatives and works to improve digital access across campus.

  • Garry Homany – Director of Regulatory Affairs/Risk Management, ADA Disability Coordinator
    Email: ghomany@jcu.edu | Phone: (216) 397-1982
  • Allison West Kaskey – Director of Student Accessibility Services, ADA Disability Coordinator
    Email: awest@jcu.edu | Phone: (216) 397-4967
  • Todd Bruce – Assistant Provost for Institutional Effectiveness and Advising
    Email: rbruce@jcu.edu | Phone: (216) 397-1600
  • Kara Kraus – Director of Web Services
    Email: kkraus@jcu.edu | Phone: (216) 397-4346
  • John Sully – Associate CIO
    Email: jsully@jcu.edu | Phone: (216) 397-1965
  • Colleen Treml – General Counsel
    Email: ctreml@jcu.edu | Phone: (216) 397-1590
  • Mike Touvelle – Assistant General Counsel
    Email: mtouvelle@jcu.edu | Phone: (216) 397-1590

Who to Contact for Accessibility Concerns

1. Report a Web Accessibility Issue

If you have trouble accessing specific web pages, PDFs, forms, or other online content, please submit a report:

Report a Web Accessibility Issue

2. General Accessibility Feedback or Policy Questions

If you have questions about JCU’s web accessibility policies or initiatives, contact a member of the Web Accessibility Task Force (see list above).

3. Accommodations or Individual Accessibility Needs

If you are a student requiring accessibility accommodations for coursework, please contact:

Allison West Kaskey
Email: awest@jcu.edu | Phone: (216) 397-4967

If you are faculty or staff needing workplace accessibility accommodations, please contact:

Garry Homany
Email: ghomany@jcu.edu | Phone: (216) 397-1982