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Location:  The JCU Mail Center is located on the Garden (Ground) Level of the Administration Building (AD 14).

Mail Center located on lower level
                 JCU Clock Tower

The Pack City Parcel lockers are located right around the corner from the Mail Center (right next to AD 7). JCU Pack City provides students access to packages anytime their Carroll Card allows them into the buildings. Packages available after hours and weekends. Pack City will send emails directly to students with pick up information.


Pack City Parcel Boxes
Pack City 

The JCU Mail Center has limited in person hours for services listed below.  Please call or email if something is needed outside these hours and we will try to accommodate.

Open Window Hours (for in person and over sized package/ mail pickup and outgoing shipping/ mailing needs) 

   Monday - Friday 9:00 - 11:30 AM & 1:30 - 3:30 PM

Pack City Parcel Lockers can be utilized anytime the Administration Building is accessible. Over sized packages that do not fit in these boxes and must be picked up at the mail center counter during open hours only.

Package X
            Package X

Package X is a new system that the JCU Mail Center is now using to provide students notifications for their student mail received and any over sized packages. JCU Mail Center with Package X will notify students via their JCU email of any mail or large packages that have arrived for pick up at the JCU Mail Center.

Incoming Package and Mail Services:  The JCU Mail Center accepts incoming packages and mail Monday through Friday from: 

  • USPS
  • UPS
  • FedEx
  • Amazon

When mail arrives at the JCU Mail Center, it is scanned and matched to the JCU student database for email notification. System scans mail and packages and looks for student names to send email for in person pick up.

Outgoing Mail and Package Services

The Mail Center offers the following mail and shipping services for all John Carroll faculty, staff and students.

  • USPS
    • Metering for Letters, Flats, and Parcels
    • Priority Mail
    • Express Mail
    • International letter and flat mailings
    • Certified Mail
    • Return Receipts
    • Media and Library Mail
    • Stamps
  • UPS
    • Ground
    • 3 Day Select
    • 2nd Day Air
    • Next Day Air
  • FedEx (Drop box available outside the outer doors of the Mail Center)
    • Ground
    • Express
    • Home
    • International

JCU Mail Center bills departments for internal mailing services and gladly accepts cash/ MasterCard & VISA/ Apple & Google pay for all personal shipping needs.  

Tips and information to help with the mail and package process.   

  • Please have your package(s) boxed and sealed for shipping prior to your arrival to the Mail Center. The Mail Center will weigh, measure and help with the labeling and shipping process at the counter.  (Some assistance is provided with packing if necessary)
  • Please email the Mail Center 72 hours in advance at if you have a large mailing or shipping order, this will allow us time to ensure the proper supplies and staffing to fulfill your order in a timely manner.

How to address incoming mail and packages so they can be directed properly:


  • Full Student Name
  • 1 John Carroll Boulevard
  • University Heights, OH 44118

Faculty and Staff

  • Full Name of Recipient
  • Department Name
  • 1 John Carroll Boulevard
  • University Heights, OH 44118

The JCU Mail Center has limited space and requests that all packages be picked up within two weeks of arrival on campus, we will return the packages to the sender after two weeks.

Mail Center operates under the supervision of:

Rory Hill

Director of Auxiliary Services


Melanie Boggs

Auxiliary Services Technician

JCU Mail Center phone: 216-397-4680

JCU Mail Center email is