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John Carroll University can provide telephone service for its residence hall residents on an as need basis, and should be requested through the Office of Residence Life.

You can call the office at 216.397.4408, or email them at to make your request.

Once approval is given, activation will be coordinated through the ITS Department and you will receive an email with your telephone number, as well as feature guide, dialing instructions, and voice mail options. In most cases, activation should take place within 48 hours of the ITS Department’s receipt of the request.

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Help Desk

Service Requests

Please fill out this form for a service request.