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Welcome to John Carroll University! Information Technology Services (ITS) is here to help you gain skills and knowledge you can build on for the rest of your life. And we’re committed to providing you with the help you need for using technology at JCU. Below are some first steps for getting started, followed by contact information for getting help.

Connect to the Internet

Wired network connections are available in all residence halls.

Wireless & Device Registration (TVs & Gaming Devices)
All academic buildings and residence halls have full wireless access. Instructions on how to connect are on this page.

Device Registration (Mobile and Gaming Devices)
Your device MAC address is required; contact the Service Desk (see below) for assistance in finding your MAC address. Fill out a device registration request on the consoles page.

Computers, Labs, and Printing

Computer Recommendations
JCU does not require students to have computers; however, it is highly recommended that you have your own computer to work on coursework outside of class. See details on the pc recommendations page

Computer Labs
Computer labs equipped with Windows and Macintosh computers, printers, and other technology are located around campus. Specialized software is installed on lab computers for use in coursework. ITS supports twenty computer labs on campus. About half are classroom labs with limited availability and the other half are open and available according to the building's schedule.

For a listing of all computer labs on campus, see computer labs page.

At the beginning of each semester, each student is allotted 650 pages of printing through the Papercut system. Every black and white page printed counts as a single page, color pages count as 5 pages each. Once the 650 pages has been expended, the student will not be able to print. More info is available on the pc recommendations page

Get Your Email

Gmail is JCU’s standard web based email package. Access your email account and settings at Settings for IMAP and POP clients can be found at

Want to forward your JCU email to another email address? Log into Gmail and go to “Settings → Forwarding and POP/IMAP” or use this link

Review Computer and Network Use Policies

Five policies govern computer and network use at JCU. Be sure to understand these policies to avoid violations and consequences. Learn more on the policies page

Install Anti-Virus Software and Review Cyber-Safety Tips

Anyone who uses a computer on the JCU campus network shares responsibility for protecting network services for others. JCU requires that a reliable anti-virus program be installed on any computer connected to the JCU network. For personal computers, you can use paid or free anti-virus software. If you’re not sure where to start, ITS staff provide a list of recommended free anti-virus software. Once the anti-virus software is installed, it is critical that you perform regular updates. More information on anti-virus programs is available on the antivirus software page.

ITS also recommends that you keep your operating system and other software up-to-date with the most recent patches.

JCU ITS will NEVER ask you to reveal your password or other such personal information.

Get informed about Phishing, Spyware, Spam, Cyber Safety for Social Networks, P2P, and File Sharing on the security page here.

Access Online Systems

Google Workspace
Want to access your email, chat with a buddy, schedule a meeting, share a document, create a website? Google Apps provides a basic toolkit for email, communication, and collaboration at JCU.

Support Web Site:

Canvas is JCU’s learning management system and offers a wide array of web-based teaching and collaboration tools for classes. Professors may use Canvas to distribute class materials, assignments, and online tests.


Email for support:

Phone: 216-397-3005

Banner Self-Service
Provides access to registration, course schedules, financial records, and other personal information. Please note that Banner Self-Service uses a different user ID and Pin number than your Active Directory.


Use Classroom Technology

Need help with classroom equipment? Multimedia Services provides support for the use of classroom technologies and checks out multimedia equipment such as camcorders and audio recorders for your class projects.

Get Help

Service Desk
Having problems with your BannwerWeb, Active Directory (Campus Login), computer, or getting connected? Stop by the Service Desk or fill out our online Help Request to get help with these and other technology issues.

Help Requests:


Phone: 216-397-3005

Location: Administration Building (AD) 37

ITS Technology Workshops
Want to learn more about JCU technologies? Information and Technology Services offers workshops on a wide variety of topics. For more information and a calendar of workshops, visit