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Active Directory (AD)

Active Directory (AD) is your domain account at the University, used to log in to workstations in any lab/classroom, Canvas (LMS), VPN, and the Eduroam wireless network. AD accounts are automatically provisioned upon joining the University.


Banner is the integrated database system used at John Carroll University to coordinate and manage student and employee information and business processes throughout the university.

Google Accounts

JCU ITS, in collaboration with Google, Inc., provides unlimited email storage, enhanced mail search, Instant Messenger chat integration, access to Google Drive and full calendar use to all students, faculty, and staff.


JCU ITS, in collaboration with Google, Inc., provides a Gmail interface for student, faculty, and staff email.

Wifi (Eduroam)

Eduroam is a wireless connection that is available here at John Carroll University, Stanford University, Ashland University, Cleveland State University, Kent State University, and many other college campuses around the world.

For the security of our users, we don’t reset and share passwords over e-mail.  Please contact the Service Desk at 216-397-3005 and we would be happy to help you reset your account and password.  

The Service Desk is open Monday-Friday 8 AM to 10 PM, Saturday Noon to 6 PM, and on Sunday from Noon to 10 PM.