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John Carroll University / ITS / Services / Email and Collaboration / Google Suite

Features

Gmail

JCU ITS, in collaboration with Google, Inc., provides a Gmail interface for student, faculty, and staff email.

Google Drive

Faculty and students get access to Google Drive with unlimited data storage space. It can be accessed from multiple devices with a single Google account.

Google Drive File Stream

A new way to access all of your Google Drive files on demand, directly from your Mac or PC, without using up all of your disk space.

About

Google 2-Step adds Two-Factor Authentication for an extra layer of security for your JCU Google account. When you turn on Google 2-Step, you will be required to log in with both your password and then an additional security measure, such as a code delivered via text, voice call or mobile app; USB security key; printed backup code; or a push (or pop-up) notification on your smartphone.

Enroll in Google 2-Step

Individual User Accounts (If you are not already enrolled in Google 2-Step):

  1. Visit Google 2-Step Enrollment page and log in with your JCU email address and password.
  2. Click Start Setup and complete the 2-Step Verification settings.

Department Google Accounts

To setup 2FA on your department Google account, the first step in using a delegated mailbox is to set one person up as the administrator for the account. Click here to learn how to delegate mailbox in Gmail.

This person will be responsible for adding and removing people’s access to this account. Once that person is identified they should set up dual authentication for this mailbox following the instructions provided for the individual accounts.

Add & Manage Your Devices

After you have enrolled your first device, you can add more devices and manage your existing devices.

  • Visit Google 2-Step settings page and log in with your JCU email address and password
  • Click Get Started and type your password again
  • Enter your cell phone number and click next
  • Google will send a text message with a verification code
  • On the Verify your Phone page, enter the Verification codeyou received on your phone and click next
  • On the Turn on Two-Step Verification page, click Turn On

Supported Devices

After you set up 2-step verification – accessing your Gmail

  • On Windows or Mac Computers: Access your Gmail and Calendar using your Web browser. This is the supported method. Apple Mail and Apple Calendar are not supported and will not work properly.
  • On your iPhone, iPad, or Android: Access your Gmail and Calendar using Google’s Gmail App and Google’s Calendar App instead of Apple’s Mail App, Apple’s Calendar App, or any other email client which are not supported and will not work properly.